Alfa Laval
Learn how Alfa Laval implemented Syncron's Global Customer Master to solve its customer data challenges.
Company Overview
Alfa Laval is a global provider of specialized products and engineering solutions with three key technologies; Centrifugal Separation, Head Transfer and Fluid Handling. Alfa Laval has customers in 50 countries and generated more than US $3.7 billion.
Challenges
With ten ERP systems spread over 50 offices and customers from 50 countries, it was a challenge for Alfa Laval to have complete view of their customers’ data.
Solutions
By using Syncron Global Order Management and Global Customer Master, Alfa Laval is able to gain a complete overview of all customers data worldwide.
Results
- Clean and accurate customer data for all business applications worldwide
- Faster and more efficient customer service
- Significantly lower costs for customer data management
- Improved sales and marketing effectiveness towards customers on a global basis.
Case Studies
> Alfa Laval Global Customer Master Case Study
> Atlas Copco Global Order Management Case Study
> Konecranes Global Customer Master Case Study
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