JCB

Company Overview

JCB is one of the world’s top manufacturers of construction equipment. Throughout its history it has invested heavily in research and development, keeping JCB at the cutting edge of innovation. Today, JCB has some of the finest engineering facilities across the globe, produces a range of over 300 machines and maintains a reputation for unrivalled customer service. They employ around 9000 people on 4 continents and sell their products in 150 countries through 2,000+ dealer locations.

Challenges

A complex supply chain and multiple ERP systems prevented JCB from managing its inventory in a coordinated and integrated way. As a result, Service Parts Planning was a fragmented process requiring a lot of manual intervention with each Parts Distribution Center being responsible for its own inventory.

Solutions

JCB selected Syncron’s Global Inventory Management solution on a Software-as-a-Service (SaaS) basis to minimize implementation complexity and receive the maximum value from the solution in the shortest possible time.

Results

• 7.4% point improvement in customer service levels resulting in higher availability across the network
• Complete visibility and control of inventory at each stocking location enabling inventory redistribution
• A centralized parts inventory planning process that supports quicker reaction to changes in demand
• Automated and exception-based inventory management process reduces manual work

Case Studies

> JCB Global Inventory Management Case Study

> Atlet Global Inventory Management Case Study 

> Volvo CE Global Inventory Management Case Study

> Volvo CE Global Price Management Case Study

> Volvo CE Global Order Management Case Study

White Papers

> Maximize Service Parts Profitability through Effective Pricing

> Retail Inventory Management Aftermarket Sales 

Aberdeen Group Reports

> Inventory Management in Dealer-Oriented Industries

> Perfect Order, Happy Customer: Managing the Order-to-Delivery Cycle