Automates returns across multiple channels

Return Order Management from Syncron facilitates the reverse logistics software process, managing the return orders of products from customers to your company through to third party vendors. Syncron Return Order Management captures customer information, return reason and ensures the product is returned to the correct location in the distribution network.

Consistent and accurate
All return order information is linked and validated against the original sales order containing information about where the purchase was made, sale price, and return rules or policies, for full visibility in the Global Order Management solution. With an accurate and consistent return process you are able to apply credits quickly to keep your customers happy. Returns are managed irrespective of whichever purchase and return channel is used by the customer, enabling your customers to easily monitor the return process through the same channel as they have placed their orders.

Return process aligned with return policies 
The system’s Business Process Platform (BPP) architecture allows you to easily configure workflow processes and rules to ensure your return policies are met, without code customization. This gives you the flexibility to align the solution to your existing return material authorization process, assuring that the process is executed upon every time. It is seamlessly integrated into your current architectures and business processes.

By managing returns in an effective and efficient way you can recapture products earlier to use fulfilling demand elsewhere. The seamless process allows you to be more responsive to customer demands, raising customer satisfaction and efficiency, and reducing your costs.

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