Solving your problems 24/7
Helpdesk Service
- Helpdesk staffed by application specialists
- Open hours: 24/7
- Intuitive web based Support Management Tool
- Best-in-class standard case management process
By focusing on what we do best, we allow you to do the same
Cases reported to our Helpdesk will be handled by experienced staff, while you receive continuous updates of the progress via an on-line Support Management Tool (SMT).
Our entire Customer Support process is compliant with the best-in-class standard methodology. This enables us to handle and give appropriate attention to all cases registered to the Helpdesk, regardless of scope, while prioritizing issues according to your classification of the business impact.
Problem resolution
- Staffed by application specialists and solution experts
- Actions performed to solve any reported problem
- Co-operation with third party service providers
- Report and communication via web-based tool, phone and mail
- Measured on begin action time and average time to solve