CLOUD-BASED AFTER-SALES SERVICE SOLUTIONS

High Tech & Electronics

Manage SLA expectations to guarantee maximum product uptime.

For high tech and electronics manufacturers with a multi-echelon supply chain, maintaining uptime can be challenging.

However, Syncron understands the dynamic nature of high tech appliances, and that service part inventory requirements aren’t always tied to historical usage in the field. Syncron enables these manufacturers to meet their SLA agreements and provide exceptional customer experiences.

high tech electronics after-sales service

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Leading electronics & high tech companies trust Syncron

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High Tech & Electronics
Maximize uptime

For high tech and electronic companies, uptime is critical. Uptime means customers are satisfied, and that the manufacturer is maximizing revenue.

Syncron helps companies leverage IoT-enabled parts (or ‘smart’ parts) to proactively replace or repair a part before it fails. The solution integrates with existing systems, helping companies better understand equipment behavior, replace parts before they fail and coordinate maintenance events seamlessly.

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High Tech & Electronics
Optimize field service

The world is evolving at a fast pace, and there has never been a more important time to embrace innovation in field service. Today’s on-demand economy has elevated customers’ service expectations, and brands must keep up.

With Syncron, high tech and electronic companies can ensure industry-leading first time fix rates — saving both time and money, while simultaneously providing a great customer experience. And, as emerging technology evolves, it is more important than ever to integrate predictive maintenance events with field service management systems to repair equipment before it ever breaks down.

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High Tech & electronics
Anticipate demand

Predicting demand can be tricky, especially with large install bases, varying levels of equipment usage, last-time buy challenges and a multi-echelon supply chain.

Syncron helps companies more effectively size inventory for the business, using advanced algorithms and analytics to properly stock service parts in the best places to ensure maximum uptime. This helps manufacturers know when and where replacement parts need to be ordered and stocked, oftentimes eliminating excess inventories and overhead costs. Plus, when parts are stocked appropriately, customers are guaranteed a great service experience.

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Discover Syncron’s Inventory, Price, Order & Uptime solutions

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Talk to Sales

Want to see for yourself why the world’s leading manufacturers choose Syncron for after-sales service management solutions? Simply complete the form and a member of our team will contact you within one business day. You can also email us at info@syncron.com. For customer support, visit our support page or email support@syncron.com.