When news broke a couple months ago that Amazon, the online retailer behemoth, named the US auto parts industry as its newest target market, brick-and-mortar retailers like Auto Zone, O’Reilly […]
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Month: March 2017
After-Sales Service: Where Customer is King
Most manufacturers understand that skillful management of service parts operations is critical to reducing costs and optimizing stock levels throughout a supply chain network. But very few are actively leveraging […]
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Are Field Service Parts Getting Smarter? Wearables, 3D Printing and the Internet of Things
Booming technology advances like drones and driverless cars are already starting to impact businesses today. But when it comes to field service, manufacturers seriously need to consider adopting these new trends […]
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Automotive Aftermarket: A Car Isn’t Just a Car Anymore
The global automotive aftermarket grew 4.7 percent in 2016 – which comes as no surprise given the emerging technology and e-commerce developments of the past year. With e-commerce opening direct avenues […]
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Digitization Myths of After-Sales Service
In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives believed that the manufacturing industry would be impacted by the digital transition during the coming […]
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Look, No Hands! Drones, Driverless Cars and the Field Service Impact
Emerging tech advances like driverless cars, drones, wearable devices, 3D printing and the Internet of Things (IoT) are about to have a huge impact on how after-sales service, the service […]
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Want to Grow Dealership Profits? Focus on Automotive Spare Parts Inventory Management
From the recession to the present, dealerships have depended heavily on service and parts departments to drive profitability. In 2014 alone, total parts sales amounted to $50.6B, with service and […]
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What Does a Trump Presidency Mean for Manufacturers?
The political climate in the U.S. is shifting. With a Donald Trump presidency, this evolving climate brings both challenges and opportunities for manufacturers. With a proposed $1 trillion makeover of […]
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The Perfect Storm for Field Service Manufacturers
In the first few weeks of the new year, major news stories all over the world have centered around the current changes within the manufacturing economic landscape. With durable goods […]
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