After-Sales Service: Where Customer is King

Most manufacturers understand that skillful management of service parts operations is critical to reducing costs and optimizing stock levels throughout a supply chain network. But very few are actively leveraging […]

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Digitization Myths of After-Sales Service

In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives believed that the manufacturing industry would be impacted by the digital transition during the coming […]

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