The end of the season brought weaker than expected automotive sales, bringing the industry to its steepest decline so far this year. Sales dropped 7% from the previous July, to […]
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Month: September 2017
How to Build the Pricing Muscle Within a Growing Organization
With the Professional Pricing Society (PPS) Fall Workshop right around the corner, we’re looking back some of the top takeaways from the spring conference where pricing’s foremost thought-leaders came together […]
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The List of Emerging Technology is Growing: Are You Ready For It?
Emerging technologies have been making their way to the forefront of after-sales service for years. Drones and driverless cars are making Jetson-like inventions a reality, and the possibilities behind augmented […]
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Turning Your Team into Automation Advocates, One Price at a Time
Automation is sweeping the nation. With emerging technologies all around us, and the legitimization of the Internet of Things (officially deemed a phrase by Merriam-Webster this year), the idea of […]
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Invigorating After-Sales Service, One Journey at a Time: TSC Symposium 2017
What do you get when you bring together thought leaders and industry pioneers for a collaborative environment aimed at improving the functions of service and customer management? The Service Council […]
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Building a Sustainable After-Sales Service Foundation for the Future
The success of any digital end-to-end operating model for after-sales service lies in the organizations ability to deliver the perfect customer experience: the right product, in the right quantity, at […]
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How to Use After-Sales Service as a Profit Lever for Corporate Growth
Change is never easy. Whether it’s a shift in focus for product development, a change in direction for marketing and messaging, or the all too familiar fluctuation of demand within […]
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