Service part availability has always been a stumbling block for manufacturers and their after-sales service organizations. And while there’s always conversation around service parts management among after-sales service pros, the status quo isn’t cutting it anymore. Disruption from whirlwinds like Amazon, millennials in the workforce, emerging technology and rapidly evolving customer expectations are creating huge […]
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Yesterday, while in the middle of a work frenzy, my WiFi went down. With one failed router, my computer went from a high-tech hub with team wide communication applications and the world’s research at my fingertips, to a sad Mac with nothing but a word processor and a blinking cursor. Now, in the grand scheme […]
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Syncron has seen the world of after-sales service change immensely over the years. From the way we deliver goods to customers, to the way stocks are maintained, manufacturing and after-sales service is an ever-evolving practice. Last month we hosted the After-sales Excellence Forum, a half-day event at The Icetank, London, to show manufacturers how to […]
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Last week the Syncron team returned from the Professional Pricing Society (PPS) fall conference in San Diego, California, where 492 attendees gathered to learn from some of the best pricers in the industry – and to uncover the expanding scope of pricing today. With a theme of data, change management, and the profit landscape, the […]
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Earlier this season, Syncron was awarded with two Stevie International Business Awards: a Gold Stevie for Company of the Year in the Medium Size Computer Software category and a Bronze Stevie in the Executive of the Year – Computer Software category for the 14th Annual International Business Awards. We were of course honored and delighted […]
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