Building Your After-Sales Service Knowledge Base for 2018

It’s hard to believe, but we’re finally in the last month of 2017. The presents are all wrapped and your family is together for the next few weeks, all the while, you’re still waking up from your tryptophan-induced food coma from last month. While wintertime is generally considered “the most wonderful time of the year,” […]

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After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment

As the world continues to change and evolve, innovative OEM executives are shifting their focus from the product side of their business to after-sales service. In fact, McKinsey and Company recently revealed that upwards of 15 percent of OEMs’ total revenues come from parts and service. So, while organizations’ product-based revenues decline, and margins diminish […]

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