Building Your After-Sales Service Knowledge Base for 2018

It’s hard to believe, but we’re finally in the last month of 2017. The presents are all wrapped and your family is together for the next few weeks, all the while, you’re still waking up from your tryptophan-induced food coma from last month. While wintertime is generally considered “the most wonderful time of the year,” […]

Anders Grudén on How A Changing World is Redefining After-sales Service

We asked some of the after-sales service industry thought leaders to share their insights on the major trends manufacturers will see in the new year for our newest ebook, “2018 After-sales Service Predictions: Strategies for Empowering Manufacturers to Deliver Game-Changing Value.” Read below the predictions from Syncron CEO Anders Grudén on how a changing world […]

Introducing the 2018 After-sales Service Predictions

As 2017 comes to a close, manufacturers are becoming more and more optimistic about the future. New orders, output, exports and employment are expanding, with demand for new products at the highest levels in six years. But, moving into the new year and beyond brings challenges, opportunities and a time to reflect and plan for […]

After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment

As the world continues to change and evolve, innovative OEM executives are shifting their focus from the product side of their business to after-sales service. In fact, McKinsey and Company recently revealed that upwards of 15 percent of OEMs’ total revenues come from parts and service. So, while organizations’ product-based revenues decline, and margins diminish […]