Mitigating Manufacturing Risks in Today’s Changing World

Each new year we’re welcomed with a clean slate – a fresh opportunity to reflect on how our decisions will dictate our future endeavors, and how to improve upon past processes. But, with new industry opportunities always comes new manufacturing risks, and in the world of after-sales service, unique challenges arrive on the horizon every […]

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From Owning to Subscribing: A New Wave for Product Uptime

When it comes to the shift from owning to subscribing, both challenges and opportunities exist for manufacturers and rental companies alike. As we progress into the new year, organizations need to transform and optimize their after-sales service businesses to become more customer-centric and product uptime focused in 2018. That’s why, in our newest eBook, “2018 After-sales Service […]

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Why Service-Related Tech Spend is More Important Than Ever

As we look in the rearview mirror, it’s no secret that product-based revenues have been on the decline, and margins are diminishing in maturing industries such as high tech, aerospace, motor vehicles and consumer and industrial products. But after-sales service margins, on the other hand, remain healthy – and according to a study by The […]

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