Each new year we’re welcomed with a clean slate – a fresh opportunity to reflect on how our decisions will dictate our future endeavors, and how to improve upon past processes. But, with new industry opportunities always comes new manufacturing risks, and in the world of after-sales service, unique challenges arrive on the horizon every […]

As we look in the rearview mirror, it’s no secret that product-based revenues have been on the decline, and margins are diminishing in maturing industries such as high tech, aerospace, motor vehicles and consumer and industrial products. But after-sales service margins, on the other hand, remain healthy – and according to a study by The […]