How Artificial Intelligence and IoT Give Data Insight at Scale

To make servitization a reality, other major tech trends like the Internet of Things (IoT), Artificial Intelligence (AI) and machine learning are serving as some of the supportive pillars of product uptime. And at Field Service USA 2018, hosted by Worldwide Business Research, the Syncron team led our annual workshop focused on these specific trends […]

Pricing Disruptors: How New Technology is Reshaping Pricing

Pricing disruptors and the transformation of how we do business today have introduced a whole new lever for pricing teams to pull. Manufacturers have more sense of urgency than ever to appease increasing customer expectations. Amidst those changes, pricing disruptors like digitization, the Amazon effect and new emerging technologies are creating a major business opportunity […]

Servitization: The Next Frontier of Field Service

As we move from a reactive, break-fix service model to one focused on maximized product uptime, we’re also entering a shift from the selling of products to the selling of service. This shift is otherwise known as servitization, and it’s changing the way manufacturers approach customer service as a whole. At the 2018 Field Service […]