To make servitization a reality, other major tech trends like the Internet of Things (IoT), Artificial Intelligence (AI) and machine learning are serving as some of the supportive pillars of product uptime. And at Field Service USA 2018, hosted by Worldwide Business Research, the Syncron team led our annual workshop focused on these specific trends […]
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Pricing disruptors and the transformation of how we do business today have introduced a whole new lever for pricing teams to pull. Manufacturers have more sense of urgency than ever to appease increasing customer expectations. Amidst those changes, pricing disruptors like digitization, the Amazon effect and new emerging technologies are creating a major business opportunity […]
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As we move from a reactive, break-fix service model to one focused on maximized product uptime, we’re also entering a shift from the selling of products to the selling of service. This shift is otherwise known as servitization, and it’s changing the way manufacturers approach customer service as a whole. At the 2018 Field Service […]
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To really grasp the benefits optimized pricing adds to a product uptime-driven model, we have to first recognize the true cost of downtime. Downtime can generally be defined as a period of time when something such as a network, factory, or piece of machinery is not in operation – specifically as a result of some […]
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With “the most robust freight market in a generation,” the trucking industry is booming and fleet managers are struggling to stay ahead. As a result, demand for new heavy trucks is higher than ever – orders for the freight haulers increased a staggering 141 percent in June compared to the year prior – and manufacturers […]
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