Today’s customer demands are raising the bar for after-sales service. What used to be considered convenient or ‘nice-to-have’ is now the industry standard, and manufacturers are feeling these shifts now more than ever. For decades, manufacturers have been focused on repair execution – repairing a product after it has already broken down. But today, 98% […]
Month: October 2018
PPS Fall 2018: Keeping Pricing Competitive in a Digitized World
Hot on of the heels of an eventful month in the Syncron family, our team hit Dallas, TX to attend the 29th Annual Fall Pricing Workshops & Conference at the Renaissance Dallas Addison Hotel. The event is hosted by the Professional Pricing Society (PPS), an organization comprised of more than 4,800 members from a whopping 75 countries! The […]
Why Invest in Servitization: Q&A with Syncron CEO Anders Grudén
Following last week’s announcement that global growth equity firm Summit Partners has invested $67 million in Syncron, I sat down with CEO Anders Grudén to discuss what this momentous occasion means for Syncron, the after-sales service industry as a whole and for the broader manufacturing category. What are the details of the investment? Global growth […]
Best New Product of the Year: Syncron Wins Gold Stevie Award!
Cue the acceptance speech music – Syncron just won! A Stevie Award, that is. The Stevie Awards, conferred in seven different programs, recognized Syncron with a Gold Stevie for Best New Product or Service of the Year – Manufacturing Solution – Computer Software category for the 15th Annual International Business Awards. The 2018 International Business Awards Gala was hosted on […]
Syncron + Summit Partners: Reaching New Heights in Servitization and Maximized Product Uptime
Innovation is at the heart of technology and service. The ability for a company to grow, invest and pivot based on the needs of their customers is a critical skill for the success of any technology organization. And, Sweden, a small Scandinavian country with a population just above that of New York City – and […]