Today’s customer demands are raising the bar for after-sales service. What used to be considered convenient or ‘nice-to-have’ is now the industry standard, and manufacturers are feeling these shifts now more than ever. For decades, manufacturers have been focused on repair execution – repairing a product after it has already broken down. But today, 98% […]
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Following last week’s announcement that global growth equity firm Summit Partners has invested $67 million in Syncron, I sat down with CEO Anders Grudén to discuss what this momentous occasion means for Syncron, the after-sales service industry as a whole and for the broader manufacturing category. What are the details of the investment? Global growth […]
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Cue the acceptance speech music – Syncron just won! A Stevie Award, that is. The Stevie Awards, conferred in seven different programs, recognized Syncron with a Gold Stevie for Best New Product or Service of the Year – Manufacturing Solution – Computer Software category for the 15th Annual International Business Awards. The 2018 International Business Awards Gala was hosted on […]
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Innovation is at the heart of technology and service. The ability for a company to grow, invest and pivot based on the needs of their customers is a critical skill for the success of any technology organization. And, Sweden, a small Scandinavian country with a population just above that of New York City – and […]
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