Back By Popular Demand: The 2019 After-sales Service Predictions are Here!

For decades, the balance of power in the customer experience has been shifting. Simple, fast, automated B2C experiences have raised B2B expectations, where the latter desires the ease of the former. The psychology of the buyer is changing, where service just about outweighs any other aspect of a tangible product. But, over the last year, this […]

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