It’s Game Time: The Time to Shift to Servitization is Now There has never been a more important time for manufacturers to drastically change the way the after-sales service side of their business functions. And, over the next twelve months, time management will be crucial – from the way it’s allocated, prioritized and spent – […]

As advocates of the after-sales service industry, our goal is to put more time back into our customers’ day by empowering them to execute efficient service experiences. And, as we take our customers on that journey toward a revolutionized service experience, we strive every day to provide the right resources that help them get the most […]

Up until now, manufacturers’ historic dependence on service and parts revenue alone hasn’t inspired product development with servitization and maximized product uptime in mind. In fact, traditional, break-fix service business models were intentionally designed to inevitably fail at some time during their lifecycle. Originally, this model created opportunities for manufacturers to sell high-margin parts and […]

In the first month of the new year, resolutions are ever-present. And whether you’re resolving to meet big goals, small goals or goals that completely revolutionize your life and business – the strategy is still the same: Short-term tactics and milestones help you to achieve long-term service goals and results. It’s just like running a […]