There has never been a more important time for manufacturers to drastically change the way the after-sales service side of their business functions. And, over the next twelve months, time management will be crucial – from the way it’s allocated, prioritized and spent – and the progress manufacturers make along the journey to servitization could […]
SHARE THIS POST
What if tomorrow, your optometrist told you that, with laser surgery, your vision would improve drastically? The first thoughts may be, “But, I see fine now with glasses. In fact, if I were to have the surgery, it would be both an investment of my money and a risk to my already satisfactory vision. Is […]
SHARE THIS POST
As advocates of the after-sales service industry, our goal is to put more time back into our customers’ day by empowering them to execute efficient service experiences. And, as we take our customers on that journey toward a revolutionized service experience, we strive every day to provide the right resources that help them get the most […]
SHARE THIS POST
Up until now, manufacturers’ historic dependence on service and parts revenue alone hasn’t inspired product development with servitization and maximized product uptime in mind. In fact, traditional, break-fix service business models were intentionally designed to inevitably fail at some time during their lifecycle. Originally, this model created opportunities for manufacturers to sell high-margin parts and […]
SHARE THIS POST
In the first month of the new year, resolutions are ever-present. And whether you’re resolving to meet big goals, small goals or goals that completely revolutionize your life and business – the strategy is still the same: Short-term tactics and milestones help you to achieve long-term goals and results. It’s just like running a marathon […]
SHARE THIS POST
During my fifteen year tenure as CEO at Syncron, I’ve seen the manufacturing industry undergo some amazing changes. But, none have been quite as impactful and wide-reaching as the shift toward servitization. As more products are equipped with smart sensors, it’s more important than ever to shift from a reactive, break-fix service model to one […]
SHARE THIS POST
