How Optimized After-Sales Service Lays the Groundwork for Maximized Product Uptime

For most heavy equipment, a key measure of effectiveness is reliability. And, for paving equipment specifically, equipment downtime can be downright catastrophic – leading to lost revenue, productivity and more. Unexpected downtime during paving projects comes at a cost to both the manufacturer and the customer, and proactive maintenance through an optimized after-sales service is […]

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The 3 People Primed For Service Transformation in 2019

People are the core of after-sales service organizations, making up the workforce that keeps engines running and processes improving. And, despite a natural resistance to change during the evolution of any business, it’s crucial for everyone in the organization to buy into the value of evolving with the industry. Manufacturing as we know it is […]

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Game Changers: A Major Disruption Hidden in Plain Sight

They say there’s a difference between product evolution and disruptive innovation. Where one simply improves, recreates or makes additions to a process, the other completely flips a process on its head. True innovation disruption must create an entirely new market, one that turns non-customers into customers. Take Netflix, for example. Back in the day, Blockbuster […]

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