Best of Field Service 2019: Servitization is Taking Over

In case you’re just now joining us, we’re here at Field Service event at the JW Marriot Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers. It’s been the perfect learning and networking environment for organizations looking to advance modern service together. We live blogged our experience during the performance workshops, interactive […]

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Service Revenue Generation: Monetizing Existing Service

Doing what we have always done to succeed is no longer sufficient, and in order to stay relevant, we must change with the times – which is what Navy SEAL Chad Williams meant when he said “Earn Your Trident Everyday.” To illustrate this change and how to stay relevant, let’s walk through a few examples […]

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Transforming from a Product Company to a Customer Experience Company

In case you’re just now joining us, we’re here at Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. It’s day two, and first up to the […]

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Redefining Service to Succeed in a Servitization-Centered Economy

The time has come to think differently about after-sales service. The industry is moving from delivering product and break-fix service to maximizing product uptime and delivering the outcomes of products. But what’s stopping manufacturers from changing? Simply put, as humans, we have comfort zones that we form – habits that often get in our way […]

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Preparing After-sales Service for Servitization Readiness: Field Service Workshop

Why servitization? Servitization, where manufacturers must shift from selling products to selling the output or value that products deliver, is driving manufacturers to evolve their often sub-optimized after-sales service operations from reactive, break-fix models focused on repair execution, to ones focused on maximizing product uptime. That shift is happening for four main reasons: 1. New […]

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Driving Outcomes as Part of a Customer-Centric Service Business

We’re here at Field Service event at the JW Marriot Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from leaders at world-class companies such as IFS, Kone, AT&T, ABB, […]

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Field Service USA 2019: Challenge the Present, Lead the Future

It’s that time of year again – time for the annual Field Service event at the JW Marriot Hotel in Palm Springs. Every year, like-minded field service professionals, after-sales service innovators and solution providers come together for the perfect learning and networking environment for organizations looking to advance modern service together. The event is hosted by […]

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Machine Learning and Servitization: The Art of Pricing in an AI-Driven World

Artificial Intelligence (AI) and machine learning are huge topics in tech news today. The technology is being used to identify clusters of pest infestation, pinpoint areas for crop yield improvement and find areas of low birth rates to provide additional health initiatives. And, in manufacturing, advances in AI and machine learning have driven improvements in […]

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Maximized Product Uptime Is the Future of Service – and The Future Is Now

Over the past few years, it’s become clear that the majority of OEMs realize they will need to leverage emerging technologies to make the next generation of service a reality. The good news here is that many manufacturers are making the necessary investments to make maximized product uptime a reality. The bad news? Customers were […]

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