Best of Field Service 2019: Servitization is Taking Over

In case you’re just now joining us, we’re here at Field Service event at the JW Marriot Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers. It’s been the perfect learning and networking environment for organizations looking to advance modern service together. We live blogged our experience during the performance workshops, interactive […]

After-sales Service Tactics: 7 Leadership Lessons from a Navy Seal

It’s Field Service time! We’re on day two, and first up to the podium was Gary Brooks sharing his thoughts on the importance of making the transition from delivering products to delivering business outcomes. And later, we learned more about the transformation from a product to a customer experience company and how to slice and […]

Top 10 Takeaways on Data Collection and Uncovering Greater Service Outcomes

Welcome back! We’re here at Field Service in Palm Springs. Day one we tackled intensive workshops, and now it’s day two, and first up to the podium was Gary Brooks, CMO at Syncron, sharing his thoughts on the importance of making the transition from delivering products to delivering business outcomes. Later, we heard from from […]

Transforming from a Product Company to a Customer Experience Company

In case you’re just now joining us, we’re here at Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. It’s day two, and first up to the […]

Redefining Service to Succeed in a Servitization-Centered Economy

Welcome to Day Two of Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. Yesterday morning we heard from thought-leaders about the digitization of field service […]

Preparing After-sales Service for Servitization Readiness: Field Service Workshop

We’re here at the Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from thought-leaders about the digitization of field service and […]

Driving Outcomes as Part of a Customer-Centric Service Business

We’re here at Field Service event at the JW Marriot Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from leaders at world-class companies such as IFS, Kone, AT&T, ABB, […]

Field Service USA 2019: Challenge the Present, Lead the Future

It’s that time of year again – time for the annual Field Service event at the JW Marriot Hotel in Palm Springs. Every year, like-minded field service professionals, after-sales service innovators and solution providers come together for the perfect learning and networking environment for organizations looking to advance modern service together. The event is hosted by […]

Machine Learning and Servitization: The Art of Pricing in an AI-Driven World

Artificial Intelligence (AI) and machine learning are huge topics in tech news today. The technology is being used to identify clusters of pest infestation, pinpoint areas for crop yield improvement and find areas of low birth rates to provide additional health initiatives. And, in manufacturing, advances in AI and machine learning have driven improvements in […]