Supporting the Path to Servitization Through Optimized Inventory Management

Supporting the Path to Servitization Through Optimized Inventory Management Service parts planning is absolutely crucial to servitization models. When a piece of equipment goes down – and you don’t have the right part at the right place at the right time – the machine experiences downtime and revenue is lost. That’s why it’s so important […]

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Field Service Forum 2019: Designing a Customer-Centric Service Model

Earlier this year, the Syncron team gathered with like-minded field service professionals and after-sales service innovators at Field Service USA. Through speaking sessions, networking events, and workshops, we ran the gamut of all things field service and support. From topics like service contract revenue, proactive maintenance, connected devices and IoT, the customer-centric service experience and […]

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