How DTNA Transformed Its After-Sales Service Operations to Prepare for Servitization

The Syncron team recently gathered in Japan for the Global Manufacturing Executive Seminar 2019 to discuss how the manufacturing industry is undergoing a major business model transformation with nearly 200 Japanese manufacturing execs. And, first on stage is Jay Johnson, General Manager, Aftermarket Supply Chain at Daimler Trucks North America (DTNA), sharing how DTNA transformed […]

Why Innovate2019 is The Can’t-Miss Servitization Event for Manufacturing Executives: A Q&A with Gary Brooks

Servitization has come a very long way since it’s initial inception. As connectivity, efficiency and sustainability take center stage in businesses worldwide, the concept of servitization – the selling of a product’s outcome, opposed to the selling of the product itself – has shifted from a ‘nice-to-have’ business model to a ‘need-to-have’ one. And, as […]