Right to Repair (R2R) Drives Parts eCommerce

Premise Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R. R2R expansion lowers the share of maintenance and repair services performed by OEM-franchised dealers […]

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New Decade, New Pricing Strategy: Reevaluating Service Parts Pricing

Like every new year, 2020 has commenced with resolutions and refreshes meant to kickstart a better tomorrow. But, unlike recent new years past, this year marks the beginning of a brand new decade – one that’s sure to hold resolutions and reevaluations of greater magnitude than ever before. With after-sales service becoming an increasingly important […]

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