Megatrends & Spare Parts Management (SPM) Solutions

Spare Parts Management (SPM) Solutions Megatrends are shifts in behavior or attitude that are large, transformative, global and cross-industry in impact.  The megatrends discussed below appear pivotal to shaping parts and service operations for vehicles and equipment.  The digital solutions that automate and improve service-parts management (SPM solutions) will be vital to OEMs, dealers and […]

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Service Parts eCommerce: Best practices for OEMs, dealerships and solution developers

Service Parts eCommerce Best practices for OEMs, dealerships and solution developers Parts eCommerce is the fastest growing segment of fixed operations (a.k.a., ‘aftersales’ and ‘aftermarket’) – it’s projected to reach $6.5 billion in revenue – for U.S. car dealers in 2020.  Parts eCommerce is also evolving and innovating rapidly – and faster than in other […]

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2019 in Review and a Look Ahead

Originally featured as an article on David Reiling’s LinkedIn profile.  As CCO at Syncron, my team’s focus in 2019 has been on enabling, supporting, sustaining, growing and – most importantly – delivering value to our customers. Throughout the year, I’ve been fortunate enough to spend time with customers around the globe and, each time, I’m […]

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5 Critical Success Factors for Global Warranty Implementation

Global Warranty Implementation A recent webinar included a discussion of Critical Success Factors for Global Warranty Implementation. Implementing a global warranty system can be a very challenging and complex project. Project failure can result in cost and schedule overruns, sub-optimal processes, and dissatisfaction of key stakeholders in warranty processes. 5 Critical Success Factors Companies thinking […]

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