Pricing Trends in the New Normal: A Q&A with PPS’ Kevin Mitchell

It’s no secret that businesses around the world are facing challenges of varying degrees as we all navigate the ‘new normal’ brought on by COVID-19. At Syncron, we’ve recently had several discussions with Professional Pricing Society’s Kevin Mitchell – conversations that are specific to the value optimized pricing can bring to manufacturers and suppliers in […]

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A Few Key Performance Metrics For Subscription Businesses

A Few Key Performance Metrics For Subscription Businesses If you’re using subscription pricing, the metrics you use as key performance indicators might be different than for a more transactional business model. While many of the same metrics will be useful, the following may be new to you, and are critical in assessing the health of […]

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Syncron Provides Complimentary Solution Capabilities and Services for Customers

Syncron Provides Complimentary Solution Capabilities and Services for Customers   As the globe navigates the COVID-19 health crisis, it has been incredible to see the willingness of individuals and businesses to help and serve. Large, global manufacturers are producing ventilators and personal protective equipment, while others are feeding the most vulnerable. At Syncron, we believe […]

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Unlock Value from Optimized Pricing: A Q&A with PPS’ Kevin Mitchell

Around the globe, customers are postponing purchase decisions for finished goods, meaning they will be keeping existing products and equipment in service for months (or even years) longer than planned. This will lead to additional maintenance and repair costs – putting after-sales service in the spotlight. It’s common to slash spare parts prices as a […]

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3 Benefits of Inventory Optimization in a Contracting Economy

Around the world, the spread of COVID-19 is creating economic uncertainty for families, communities and businesses. One thing we can all agree on, however, is that we want to emerge from these times sooner, stronger and more resilient than ever. For Original Equipment Manufacturers (OEMs) and suppliers specifically, decisions they make today will determine how […]

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10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry

10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value.  Durable goods companies that provide high value and complex products face unique challenges. As a software leader in Connected Customer Experience, we […]

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