Customer Warranty Self-Service Portals Manufacturers often face excessively high labor costs associated with processing warranty claims. At issue, there are often numerous touchpoints involved in supporting warranty claims. The burden […]
Month: June 2020
Optimize Spare Parts Price Management to Maximize Profits from After-sales Service
After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. […]
Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to […]