As the coronavirus pandemic continues to impact people and businesses around the world, we’re looking at strategies to help manufacturers retain customers and bolster margins. In our five-part Back to Basics series, we talked about the fundamentals of price optimization; inventory optimization – part one and part two; and retail inventory management (RIM), also a […]
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Automating Field Service Management to Reduce Mean Time to Resolution The Mean Time to Resolution (MTTR) is a metric that service organizations grapple with in terms of related cost and customer experience. One objective is clear: reducing the time it takes to resolve customer issues – from case creation dates to their closures – benefits […]
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Welcome back to the fifth and final installation in our Back to Basics series. Today we’re wrapping up our discussion of Retail Inventory Management (RIM), picking up where we left off last week. If you need to catch up, here’s everything we’ve covered so far: Price Optimization Inventory Optimization, Part One and Part Two Retail […]
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Welcome back to our Back to Basics series. If you’re just joining us, be sure to check out the first three posts for more tips on how to succeed in light of market and industry changes resulting from the global pandemic: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The Fundamentals […]
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Welcome back to our Back to Basics series, where we’re talking about how to achieve ongoing success in the “new normal” by focusing on the basics of after-sales service operations. (If you missed the first two posts, you can read them here: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The […]
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Building an OEM Recurring Revenue Stream with Customers Generating a recurring revenue stream with customers is a critical business objective facing Durable Equipment Manufactures. The key: building a forever transaction with every customer you have. This reality is quantified. A study by McKinsey indicated manufacturers achieving a 20% increase in aftermarket revenue and 30% growth in […]
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