Beyond the Basics: Pricing Tactics, Part One

As the coronavirus pandemic continues to impact people and businesses around the world, we’re looking at strategies to help manufacturers retain customers and bolster margins. In our five-part Back to Basics series, we talked about the fundamentals of price optimization; inventory optimization – part one and part two; and retail inventory management (RIM), also a […]

SHARE THIS POST

Automating Field Service Management to Reduce Mean Time to Resolution

Automating Field Service Management to Reduce Mean Time to Resolution The Mean Time to Resolution (MTTR) is a metric that service organizations grapple with in terms of related cost and customer experience. One objective is clear: reducing the time it takes to resolve customer issues – from case creation dates to their closures – benefits […]

SHARE THIS POST

Building an OEM Recurring Revenue Stream with Customers

Building an OEM Recurring Revenue Stream with Customers Generating a recurring revenue stream with customers is a critical business objective facing Durable Equipment Manufactures. The key: building a forever transaction with every customer you have. This reality is quantified. A study by McKinsey indicated manufacturers achieving a 20% increase in aftermarket revenue and 30% growth in […]

SHARE THIS POST