OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one of the most widely used methods to identify customer satisfaction and loyalty. It’s a comprehensive measure – covering both the number of promoters and detractors for the service that companies provide. NPS gauges customer satisfaction through qualitative experiences, often related to service […]
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Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office. While starting a new position in the middle of a global pandemic may not be ideal, Fritz still managed to hit the ground running. One month in, we’re asking him to share what he’s learned so far about the industry, […]
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Welcome back! If you missed part one of this series, you can read it here. Be sure to check out our recent Back to Basics posts, too, where we covered the fundamentals of pricing – price optimization; inventory optimization (part one and part two); and retail inventory management or RIM (part one and part two). […]
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For OEMs collecting IoT-connected product information, the benefit is in its actionable utilization. How you manage it becomes crucial – having the ability to build a Connected Customer Experience and incorporate proactive Service team interaction – ultimately maximizing Warranty Management profitability. To the issue of information management, disparate systems can get in the way of […]
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