OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one of the most widely used methods to identify customer satisfaction and loyalty. It’s a comprehensive […]
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Month: September 2020
After-sales Service, Orange Glasses and Nuclear Physics: Meet Fritz Neumeyer
Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office. While starting a new position in the middle of a global pandemic may not be […]
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Beyond the Basics: Pricing Tactics, Part Two
Welcome back! If you missed part one of this series, you can read it here. Be sure to check out our recent Back to Basics posts, too, where we covered […]
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IoT Product Data, Warranty Management, and Field Service Optimization
For OEMs collecting IoT-connected product information, the benefit is in its actionable utilization. How you manage it becomes crucial – having the ability to build a Connected Customer Experience and […]
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