Service Lifecycle Management 101

Service Lifecycle Management Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far too long. While we collectively recognize the value of post-sale revenue, it has been difficult—and nearly impossible—to align the people, processes, and […]

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Implementing a Retail Inventory Management (RIM) Program: Getting Started

In part one of this series on Retail Inventory Management (RIM) planning, we covered the importance of having an effective strategy and considerations for implementing a robust technology solution. Now let’s dig a little deeper and look at what steps you can take to successfully plan, implement, and roll out a strategic RIM program. While […]

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