WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing market conditions and shifting customer expectations to stay ahead of the proverbial curve. Most companies rely on new technologies to help solve these business challenges, and field […]
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5 Ways Optimized Service Parts Management Improves Financial Performance Companies around the world are increasingly dealing with the vagaries in the economy as they relate to the ups and downs of their industries. This creates feelings of uncertainty and stress for both employees and customers. Manufacturers must ensure they have near- and long-term strategies in […]
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In addition to the total number of claims and warranty costs, these five key warranty metrics help warranty managers to drive performance and product quality. CPU – Warranty Cost Per Unit: Total warranty cost / # of units. CPU is the average cost during the warranty coverage period. CPU is a key metric to determine the warranty […]
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10 Reasons Why You Need to Reevaluate Your Service Parts Pricing Strategy With aftermarket service becoming an increasingly important and strategic focus area for manufacturers around the world, why is it that so many organizations are resisting investment in solutions dedicated solely to its optimization? Original equipment manufacturers (OEMs) that continue to rely on antiquated […]
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