WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime

WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing market conditions and shifting customer expectations to stay ahead of the proverbial curve. Most companies rely on new technologies to help solve these business challenges, and field […]

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3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

Depot Repair Management: How It Help Manufacturers Build Customer Relationships Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer’s product requires repair, they expect it done quickly and efficiently—anything less can negatively affect the customer experience and lead to a higher churn rate. Depot Repair Management (DRM) software provides […]

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