CEO Perspective: Why Syncron’s Future is Bright

We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know Syncron from the inside. If you missed the first post, you can read it here. Q: Starting a new position in the middle of a global pandemic adds an extra layer of complexity to everything. Tell us what your first […]

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Should Customers Have the Right to Repair?

Customer expectations continue to increase – companies like Amazon, Uber and Zappos have cultivated an on-demand mindset where customers expect what they want to arrive when they want it – and all for a reasonable price. This attitude is no different when it comes to service. When equipment is down, regardless if it is a […]

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Tales from the World of After-sales: Dealerships, Digitize or Die

“Hello, you’ve reached Bob Jones of [insert major automotive brand] Dealership in [insert my hometown]. Please leave a message. Thanks.” Now why, in this technologically advanced age, would I still be calling a dealership service manager for modern after-sales service experiences? To explain, let’s go back to the beginning. Antiquated Service Equals Angry Customers The […]

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Service Parts and the Uptime Era: 3 Things Manufacturers Need to Be Thinking

Service part availability has always been a stumbling block for manufacturers and their after-sales service organizations. And while there’s always conversation around service parts management among after-sales service pros, the status quo isn’t cutting it anymore. Disruption from whirlwinds like Amazon, millennials in the workforce, emerging technology and rapidly evolving customer expectations are creating huge […]

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Market Fluctuation Opens Doors for Heavy Truck Manufacturers

In the heavy truck industry, orders for new products continue to fluctuate. Orders for Class 8 trucks soared in September, while demand for medium-duty trucks remained stagnant, and analysis from ACT Research indicated that September’s order volume for North American Class 8 trucks increased 62 percent year-over-year. The market is poised to continue to grow […]

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Creating a Manufacturing Powerhouse Brings Opportunities in Service

What do you get when you cross Marvel’s Green Lantern with Wolverine? A no-nonsense, critical thinking powerhouse: the Green Wolverine. What about Phoenix Force and Wonder Woman? Think: resilient leader with a knack for saving lives in the nick of time, Wonder Phoenix! Now, what do you get when you combine Germany’s heavyweight industrial maker, […]

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Manufacturers Can Be Powerball Winners, Too

One lucky Massachusetts resident is a very rich person today. In case you haven’t heard, the winning ticket for one of the largest jackpots in North American history – $758.7 million! – was revealed this week. While we all can dream of what we’d personally do with a pile of cash that large, manufacturers have […]

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