2022 A Year in Review: Aftermarket Service Resilience Happy new year! As we start our journey into 2023 it’s important to celebrate successes, acknowledge and learn from challenges, and understand […]
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Author: Sarang Sambare
Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability
The challenges of identifying, onboarding, and keeping talented employees should be no surprise in the post-pandemic era, where news of trends like the Great Resignation is widespread. IDC recently reported […]
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Technician Enablement: Empowering the New Workforce
Service organizations are operating in a continuously changing environment where technology is helping them turn challenges into competitive differentiators. To keep up, though, the technicians and engineers who perform installations, […]
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Reverse Logistics and Depot Repair Challenges with a Linear Service Model
According to Deloitte, one-fifth of businesses consider insufficient reverse logistics processes to be the main barrier to achieving aftermarket service profitability. Returns, refurbishment, and remanufacturing processes represent considerable service supply […]
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