Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the Pillars of Customer Success’, Syncron’s Chief Customer Officer, David Reiling, provided a detailed perspective on how Syncron’s Customer Success pillars of, (1) delivering on a customer centric mission of value, (2) building and maintaining an expertise based organization, (3) delivering world class […]
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Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron Chief Customer Officer, David Reiling, shared his perspective on what are the non-negotiable characteristics of a great Customer Success organization and how Syncron rapidly mobilized to support customers by relearning and listening more intently for what might be a new […]
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At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest possible value from their Syncron solutions. These professionals are located around the world, living where our customer live, representing 11 different languages and 4 continents. This week, as part of National Customer Service Week, established by the International Customer Service […]
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Syncron’s Customer Success organization has four pillars that guide our actions and how we form and manage relationships with customers. They are the foundation that support how we approach working with our customers and underpin the metrics applied to every implementation, support call and interaction. These foundational principles don’t change over time. They provide a […]
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The Syncron Service Excellence awards are one way we honor and celebrate the success of our global customers. In November of last year, I was surrounded by 175+ Syncron customers, partners and industry leaders at our inaugural Innovate2019 Summit. It was there we launched the awards program and I stood shoulder to shoulder, exchanged handshakes […]
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Welcome back to the fifth and final installation in our Back to Basics series. Today we’re wrapping up our discussion of Retail Inventory Management (RIM), picking up where we left off last week. If you need to catch up, here’s everything we’ve covered so far: Price Optimization Inventory Optimization, Part One and Part Two Retail […]
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Welcome back to our Back to Basics series. If you’re just joining us, be sure to check out the first three posts for more tips on how to succeed in light of market and industry changes resulting from the global pandemic: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The Fundamentals […]
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Welcome back to our Back to Basics series, where we’re talking about how to achieve ongoing success in the “new normal” by focusing on the basics of after-sales service operations. (If you missed the first two posts, you can read them here: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The […]
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As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming more important than ever. In fact, according to a recent Deloitte report, after-sales service continues to be a “consistent revenue source and profit stabilizer” and the manufacturers that place an increased focus on service have “outperformed their peers and exited […]
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The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to make personal protective equipment to grappling with drastic dips in new product sales. Now, with many parts of the globe in the early stages of […]
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