Cue the acceptance speech music – Syncron just won! A Stevie Award, that is. The Stevie Awards, conferred in seven different programs, recognized Syncron with a Gold Stevie for Best New Product or Service of the Year – Manufacturing Solution – Computer Software category for the 15th Annual International Business Awards.
The 2018 International Business Awards Gala was hosted on Saturday, October 20th in London, and Syncron Global Head of Products, Henrik Lenerius, was there to happily accept the award on behalf of the entire Syncron organization.
WHAT’S A STEVIE® AWARD?
In case you’re new to the Stevie Awards, the International Business Awards are the world’s premier business awards program, where organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit. Nominations from organizations of all sizes and in virtually every industry were submitted, with the winners determined by the average scores of more than 200 executives worldwide who participated on 12 juries.
THE SYNCRON SERVICE CLOUD
Optimizing your after-sales performance means more than just optimizing individual service processes. True optimization addresses the synergies between all processes throughout the after-sales service journey, from beginning to end. From capabilities like real-time information from sensors in your equipment to instant emergency order routing, processes like inventory planning and unplanned downtime solutions require synchronicity to create a seamless process from the top down.
Just as inventory planning should be designed with price strategies in mind, and optimizing global processes requires master data management, the synergy between processes is key to creating the most optimized of after-sales solutions. Only Syncron offers a fully integrated solution stack for the optimization of service parts Inventory, Price, and Uptime – all with MasterData and Analytics at its core.
“Today’s most innovative manufacturers around the world are increasingly realizing after-sales service is not only a key growth and profit lever but also a source of competitive differentiation and stronger customer loyalty.” – Anders Grudén, CEO at Syncron
Research from UPS and independent research firm IDC that cites 78% of manufacturers that say their customers’ expectations for after-sales service are increasing. And, more than a third of those manufacturers also indicated that 75% of their profitability comes from service.
These realizations and the increasing service focus are why so many leading manufacturers are starting to invest in after-sales service technology solutions like Syncron. Customer loyalty is certainly a driver to push organizations to optimize their service parts inventory levels and prices, as well as maximize product uptime and improve financial performance
We’re thrilled that the International Business Awards recognize Syncron’s growth and leading role in empowering manufacturers to deliver exceptional after-sales service. Now, it’s off to the after-party to celebrate and head into the next year with our futures looking bright!