Cue the acceptance speech music – Syncron just won! Two Stevie Awards, that is. The Stevie Awards, conferred in seven different programs, recognized Syncron with both a Gold Stevie for Company of the Year in the Medium Size Computer Software category and a Bronze Stevie in the Executive of the Year – Computer Software category for the 14th Annual International Business Awards.
What’s a Stevie® Award?
In case you’re new to the Stevie Awards, the International Business Awards are the world’s premier business awards program, where organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit. This year, a record-breaking 3,900 nominations from organizations of all sizes and in virtually every industry were submitted. As for the winners? Those were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.
These awards come right on the heels of recent research from UPS and independent research firm IDC that cites 78% of manufacturers that say their customers’ expectations for after-sales service are increasing. And, more than a third of those manufacturers also indicated that 75% of their profitability comes from service.
So, it’s no surprise that with these rising expectations, manufacturers around the globe are viewing after-sales service as an increasingly important growth and profit lever.
“Today’s most innovative manufacturers around the world are increasingly realizing after-sales service is not only a key growth and profit lever, but also a source of competitive differentiation and stronger customer loyalty.” – Anders Grudén, CEO at Syncron
These realizations, and the increasing service focus, are why so many leading manufacturers are starting to invest in after-sales service technology solutions like Syncron. Customer loyalty is certainly a driver to push organizations to optimize their service parts inventory levels and prices, as well as maximize product uptime and improve financial performance.
Here are some of the highlights from Syncron’s winning nominations:
- 67% year-over-year growth in annual contract value (ACV)
- Continued growth of Subscription and Support revenue by 33% year-over-year, contributing to a 35% compound annual growth rate (CAGR)
- Nearly 50% year-over-year employee growth
- Continued global expansion with entrance into new markets, the opening of a new office in Paris and the addition of a research and development center in Bangalore
- Launching Customer Success and Employee Success business units to optimize the company’s focus on delivering measurable business value to its growing customer base
We’re so excited that the International Business Awards recognize Syncron’s growth and leading role in empowering manufacturers to deliver exceptional after-sales service. Now, it’s off to the after-party to celebrate and head into the next year with our futures looking bright!
Vote for Syncron for the People’s Choice Stevie Award for Favorite Companies. Simply click this link and vote as often as possible before 15 Sept.
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