Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office. While starting a new position in the middle of a global pandemic may not be ideal, Fritz still managed to hit the ground running. One month in, we’re asking him to share what he’s learned so far about the industry, […]
Category: After-Sales Service
Honoring Perseverance: 2020 Syncron Service Excellence Awards
The Syncron Service Excellence awards are one way we honor and celebrate the success of our global customers. In November of last year, I was surrounded by 175+ Syncron customers, partners and industry leaders at our inaugural Innovate2019 Summit. It was there we launched the awards program and I stood shoulder to shoulder, exchanged handshakes […]
Back to Basics: The Fundamentals of Retail Inventory Management, Part Two
Welcome back to the fifth and final installation in our Back to Basics series. Today we’re wrapping up our discussion of Retail Inventory Management (RIM), picking up where we left off last week. If you need to catch up, here’s everything we’ve covered so far: Price Optimization Inventory Optimization, Part One and Part Two Retail […]
Back to Basics: The Fundamentals of Retail Inventory Management, Part One
Welcome back to our Back to Basics series. If you’re just joining us, be sure to check out the first three posts for more tips on how to succeed in light of market and industry changes resulting from the global pandemic: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The Fundamentals […]
Back to Basics: The Fundamentals of Inventory Optimization Part Two
Welcome back to our Back to Basics series, where we’re talking about how to achieve ongoing success in the “new normal” by focusing on the basics of after-sales service operations. (If you missed the first two posts, you can read them here: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The […]
Back to Basics: The Fundamentals of Inventory Optimization Part One
As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming more important than ever. In fact, according to a recent Deloitte report, after-sales service continues to be a “consistent revenue source and profit stabilizer” and the manufacturers that place an increased focus on service have “outperformed their peers and exited […]
Optimize Spare Parts Price Management to Maximize Profits from After-sales Service
After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. Recently, I led a virtual discussion where I covered how manufacturers can leverage Syncron PriceTM to evolve service parts pricing beyond cost-plus logic and unlock […]
Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to make personal protective equipment to grappling with drastic dips in new product sales. Now, with many parts of the globe in the early stages of […]
Back to Basics: The Fundamentals of Price Optimization
Manufacturing executives around the world are facing a litany of business challenges brought on by the coronavirus pandemic. And as organizations shift to focus on customer retention opposed to strictly new product sales, optimized after-sales service operations are becoming more important than ever. According to Deloitte, “changes in customer demands, increasing market maturity, cyclical fluctuations […]
Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
The COVID-19 pandemic that’s swept the globe this year has brought much of the world to a grinding halt. For OEMs in particular, this includes both production lines and new product sales. And although some countries are beginning to reopen for business, changes to how industry can be conducted will be felt long-term, in addition […]