After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. Recently, I led a virtual discussion where I covered how manufacturers can leverage Syncron PriceTM to evolve service parts pricing beyond cost-plus logic and unlock […]
Category: After-Sales Service
Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to make personal protective equipment to grappling with drastic dips in new product sales. Now, with many parts of the globe in the early stages of […]
Back to Basics: The Fundamentals of Price Optimization
Manufacturing executives around the world are facing a litany of business challenges brought on by the coronavirus pandemic. And as organizations shift to focus on customer retention opposed to strictly new product sales, optimized after-sales service operations are becoming more important than ever. According to Deloitte, “changes in customer demands, increasing market maturity, cyclical fluctuations […]
Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
The COVID-19 pandemic that’s swept the globe this year has brought much of the world to a grinding halt. For OEMs in particular, this includes both production lines and new product sales. And although some countries are beginning to reopen for business, changes to how industry can be conducted will be felt long-term, in addition […]
Stay Up-to-Date on Industry News, Trends, How-to Advice and More
Around the world, many of us are facing a new reality – the world as we knew it changed within a matter of weeks. It’s no secret that this has been a challenging time, and by now we are all well aware of the economic uncertainties that the COVID-19 pandemic has created. It’s now more […]
Despite Economic Contraction, Parts Sales Set Records
For families, communities and businesses around the world, we are now several weeks (or in some cases, months) into the ‘new normal’ that COVID-19 has presented. This time has brought new challenges coupled with feelings of uncertainty. For manufacturers of durable goods like trucks, cars and heavy equipment, however, there are many reasons to view […]
Lessons from the Past: The Importance of After-Sales Service in a Contracting Economy
We’re in uncharted territory. COVID-19 has flipped our world upside-down, changing everything from how we live and work to the products and services we consume. Among the many impacts of COVID-19, one of the biggest — not to mention one that will linger once the imminent health threat of the pandemic subsides — will be […]
Pricing Trends in the New Normal: A Q&A with PPS’ Kevin Mitchell
It’s no secret that businesses around the world are facing challenges of varying degrees as we all navigate the ‘new normal’ brought on by COVID-19. At Syncron, we’ve recently had several discussions with Professional Pricing Society’s Kevin Mitchell – conversations that are specific to the value optimized pricing can bring to manufacturers and suppliers in […]
Syncron Provides Complimentary Solution Capabilities and Services for Customers
As the globe navigates the COVID-19 health crisis, it has been incredible to see the willingness of individuals and businesses to help and serve. Large, global manufacturers are producing ventilators and personal protective equipment, while others are feeding the most vulnerable. At Syncron, we believe it is important to do our part to support these […]
Unlock Value from Optimized Pricing: A Q&A with PPS’ Kevin Mitchell
Around the globe, customers are postponing purchase decisions for finished goods, meaning they will be keeping existing products and equipment in service for months (or even years) longer than planned. This will lead to additional maintenance and repair costs – putting after-sales service in the spotlight. It’s common to slash spare parts prices as a […]