Honoring Perseverance: 2020 Syncron Service Excellence Awards

The Syncron Service Excellence awards are one way we honor and celebrate the success of our global customers. In November of last year, I was surrounded by 175+ Syncron customers, partners and industry leaders at our inaugural Innovate2019 Summit.  It was there we launched the awards program and I stood shoulder to shoulder, exchanged handshakes […]

Back to Basics: The Fundamentals of Retail Inventory Management, Part Two

Welcome back to the fifth and final installation in our Back to Basics series. Today we’re wrapping up our discussion of Retail Inventory Management (RIM), picking up where we left off last week. If you need to catch up, here’s everything we’ve covered so far: Price Optimization Inventory Optimization, Part One and Part Two Retail […]

Back to Basics: The Fundamentals of Inventory Optimization Part One

As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming more important than ever. In fact, according to a recent Deloitte report, after-sales service continues to be a “consistent revenue source and profit stabilizer” and the manufacturers that place an increased focus on service have “outperformed their peers and exited […]

Optimize Spare Parts Price Management to Maximize Profits from After-sales Service

After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. Recently, I led a virtual discussion where I covered how manufacturers can leverage Syncron PriceTM to evolve service parts pricing beyond cost-plus logic and unlock […]

Back to Basics: The Fundamentals of Price Optimization

Manufacturing executives around the world are facing a litany of business challenges brought on by the coronavirus pandemic. And as organizations shift to focus on customer retention opposed to strictly new product sales, optimized after-sales service operations are becoming more important than ever. According to Deloitte, “changes in customer demands, increasing market maturity, cyclical fluctuations […]