It’s Field Service time! We’re on day two, and first up to the podium was Gary Brooks sharing his thoughts on the importance of making the transition from delivering products to delivering business outcomes. And later, we learned more about the transformation from a product to a customer experience company and how to slice and […]
Category: After-Sales Service
Manufacturing Insights: Q1 2019 Edition
As the first quarter of the year comes to a close, we’re looking back at some of the most popular posts with Syncron.com readers. From top manufacturing news stories to world-class industry insights, we’re here to keep you up to date on all of your after-sales service strategies for the quarter ahead. So, whether you […]
8 Ways to Uncover Hidden After-Sales Service Revenue in 2019
The responsibility for ensuring maximized product uptime is shifting from the end-user to the manufacturer. This shift means manufacturers need to start uncovering ways to increase cost efficiencies throughout the entire value chain. And, that need to uncover hidden after-sales service revenue is ultimately driving them to completely transform business logic, company cultures and product […]
How Optimized After-Sales Service Lays the Groundwork for Maximized Product Uptime
For most heavy equipment, a key measure of effectiveness is reliability. And, for paving equipment specifically, equipment downtime can be downright catastrophic – leading to lost revenue, productivity and more. Unexpected downtime during paving projects comes at a cost to both the manufacturer and the customer, and proactive maintenance through an optimized after-sales service is […]
How Short-term Tactics Can Help You Reach Long-term Service Goals
In the first month of the new year, resolutions are ever-present. And whether you’re resolving to meet big goals, small goals or goals that completely revolutionize your life and business – the strategy is still the same: Short-term tactics and milestones help you to achieve long-term goals and results. It’s just like running a marathon […]
Innovation Is At The Heart Of Technology And After-sales Service
During my fifteen year tenure as CEO at Syncron, I’ve seen the manufacturing industry undergo some amazing changes. But, none have been quite as impactful and wide-reaching as the shift toward servitization. As more products are equipped with smart sensors, it’s more important than ever to shift from a reactive, break-fix service model to one […]
Best of the Syncron Blog 2018: A Year-End Post Roundup
As 2018 comes to a close, we’re looking back at some of the most memorable posts of the year. From top manufacturing news stories to world-class industry events, thought-provoking content and Syncron organizational milestones – we covered it all. So, whether you missed out on one of these posts the first time around, or you’re […]
Relive a Year in After-sales Service with Syncron Wrapped 2018
The holidays are here and it’s time to relax, recharge and reboot. And, what better way to do so than to curl up by the fire with a cup of hot cocoa and a Syncron Orange Paper! As our gift to you, we’re wrapping a bow around our three latest Orange Papers – plus a […]
2018 Year in Review: The 5 Biggest News Stories Impacting Manufacturing
As another year comes to a close, we’re reflecting on some of the major manufacturing news stories that defined the industry in 2018. Manufacturing news took center stage in the mainstream media, as the last 12 months saw an unpredictable global political climate and new technology innovations spur the industry to establish new ways of […]
Back By Popular Demand: The 2019 After-sales Service Predictions are Here!
For decades, the balance of power in the customer experience has been shifting. Simple, fast, automated B2C experiences have raised B2B expectations, where the latter desires the ease of the former. The psychology of the buyer is changing, where service just about outweighs any other aspect of a tangible product. But, over the last year, this […]