Honoring Perseverance: 2020 Syncron Service Excellence Awards

The Syncron Service Excellence awards are one way we honor and celebrate the success of our global customers. In November of last year, I was surrounded by 175+ Syncron customers, partners and industry leaders at our inaugural Innovate2019 Summit.  It was there we launched the awards program and I stood shoulder to shoulder, exchanged handshakes […]

SHARE THIS POST

Optimize Spare Parts Price Management to Maximize Profits from After-sales Service

After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. Recently, I led a virtual discussion where I covered how manufacturers can leverage Syncron PriceTM to evolve service parts pricing beyond cost-plus logic and unlock […]

SHARE THIS POST

Back to Basics: The Fundamentals of Price Optimization

Manufacturing executives around the world are facing a litany of business challenges brought on by the coronavirus pandemic. And as organizations shift to focus on customer retention opposed to strictly new product sales, optimized after-sales service operations are becoming more important than ever. According to Deloitte, “changes in customer demands, increasing market maturity, cyclical fluctuations […]

SHARE THIS POST

Despite Economic Contraction, Parts Sales Set Records

For families, communities and businesses around the world, we are now several weeks (or in some cases, months) into the ‘new normal’ that COVID-19 has presented. This time has brought new challenges coupled with feelings of uncertainty. For manufacturers of durable goods like trucks, cars and heavy equipment, however, there are many reasons to view […]

SHARE THIS POST

Pricing Trends in the New Normal: A Q&A with PPS’ Kevin Mitchell

It’s no secret that businesses around the world are facing challenges of varying degrees as we all navigate the ‘new normal’ brought on by COVID-19. At Syncron, we’ve recently had several discussions with Professional Pricing Society’s Kevin Mitchell – conversations that are specific to the value optimized pricing can bring to manufacturers and suppliers in […]

SHARE THIS POST