We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know Syncron from the inside. If you missed the first post, you can read it here. Q: Starting a new position in the middle of a global pandemic adds an extra layer of complexity to everything. Tell us what your first […]
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Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office. While starting a new position in the middle of a global pandemic may not be ideal, Fritz still managed to hit the ground running. One month in, we’re asking him to share what he’s learned so far about the industry, […]
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The Syncron Service Excellence awards are one way we honor and celebrate the success of our global customers. In November of last year, I was surrounded by 175+ Syncron customers, partners and industry leaders at our inaugural Innovate2019 Summit. It was there we launched the awards program and I stood shoulder to shoulder, exchanged handshakes […]
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After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the world, but many organizations are resistant to invest in solutions solely dedicated to its optimization. Recently, I led a virtual discussion where I covered how manufacturers can leverage Syncron PriceTM to evolve service parts pricing beyond cost-plus logic and unlock […]
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The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to make personal protective equipment to grappling with drastic dips in new product sales. Now, with many parts of the globe in the early stages of […]
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Manufacturing executives around the world are facing a litany of business challenges brought on by the coronavirus pandemic. And as organizations shift to focus on customer retention opposed to strictly new product sales, optimized after-sales service operations are becoming more important than ever. According to Deloitte, “changes in customer demands, increasing market maturity, cyclical fluctuations […]
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Around the world, many of us are facing a new reality – the world as we knew it changed within a matter of weeks. It’s no secret that this has been a challenging time, and by now we are all well aware of the economic uncertainties that the COVID-19 pandemic has created. It’s now more […]
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For families, communities and businesses around the world, we are now several weeks (or in some cases, months) into the ‘new normal’ that COVID-19 has presented. This time has brought new challenges coupled with feelings of uncertainty. For manufacturers of durable goods like trucks, cars and heavy equipment, however, there are many reasons to view […]
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We’re in uncharted territory. COVID-19 has flipped our world upside-down, changing everything from how we live and work to the products and services we consume. Among the many impacts of COVID-19, one of the biggest — not to mention one that will linger once the imminent health threat of the pandemic subsides — will be […]
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It’s no secret that businesses around the world are facing challenges of varying degrees as we all navigate the ‘new normal’ brought on by COVID-19. At Syncron, we’ve recently had several discussions with Professional Pricing Society’s Kevin Mitchell – conversations that are specific to the value optimized pricing can bring to manufacturers and suppliers in […]
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