Unleash Service 4.0 at the 11th Annual Aftermarket Business Platform

Fall is in the air, and in Hamburg, Germany, the autumn season is bringing in more than just cooler temperatures for aftermarket service professionals. This week marks the 11th annual Aftermarket Business Platform, where 180+ participants will gather to hear more than 30 speakers at Europe’s largest service event of the year. “The industrial sector […]

Breaking the Ice: Syncron’s After-sales Excellence Forum in London

It’s no secret the world is changing, and it’s changing fast. There are multiple demographic, economic and social trends pushing manufacturers to transform their after-sales service organizations, and shift from a reactive, break-fix model to maximizing product uptime. Companies that embrace this change will achieve new levels of financial performance, customer loyalty and competitive differentiation. […]

Building a Sustainable After-Sales Service Foundation for the Future

The success of any digital end-to-end operating model for after-sales service lies in the organizations ability to deliver the perfect customer experience: the right product, in the right quantity, at the right price, at the right time. Because of these rising customer expectations, competitiveness depends on performance at every level of the global supply chain. Ultimately, […]

After-Sales Service: Where Customer is King

Most manufacturers understand that skillful management of service parts operations is critical to reducing costs and optimizing stock levels throughout a supply chain network. But very few are actively leveraging the after-sales side of business as a source of greater profits. This is a significant lost opportunity; according to IDC, manufacturers could use service delivered […]

Automotive Aftermarket: A Car Isn’t Just a Car Anymore

The global automotive aftermarket grew 4.7 percent in 2016 – which comes as no surprise given the emerging technology and e-commerce developments of the past year. With e-commerce opening direct avenues to consumers, manufacturers can now sell directly to end users through sites like Amazon and Alibaba. And with a shrinking number of physical parts shops […]

Digitization Myths of After-Sales Service

In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives believed that the manufacturing industry would be impacted by the digital transition during the coming five years. But after the close of 2016, it’s become increasingly clear that digitization is having a huge impact on performance across multiple industries, namely, […]

What a Year for Syncron! 2016 Closes with 67% Increase of ACV

2016 ended with a bang for the Syncron family — an annual contract value (ACV) increase of 67% year-over-year to be exact. This growth comes at a perfect time for the after-sales service industry, for with new sales of durable goods seemingly plateauing worldwide throughout 2016, manufacturers are regularly turning to after-sales service to positively influence revenue, profits and […]

Don’t Fear the Amazon: How Price Management Can Be Your Most Valuable Weapon

If George R. R. Martin were writing the story of aftermarket auto parts business, brick-and-mortar retailers like Auto Zone, O’Reilly Auto Parts, Advance Auto Parts would be the respective Westeros, while online behemoth Amazon would be the ominous army of impending White Walkers. Well, folks – Winter is coming. Late last month, the inevitable happened […]