Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market

Service Lifecycle Management Stabilizes Warranty Management The last 18 months have been challenging for most industries, and the automotive industry has been particularly hard hit. A shortage of semiconductors and supply chain chaos led to several manufacturers halting production, while others scaled back and waited for the proverbial dust to settle. McKinsey reports that the […]

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Despite Economic Contraction, Parts Sales Set Records

For families, communities and businesses around the world, we are now several weeks (or in some cases, months) into the ‘new normal’ that COVID-19 has presented. This time has brought new challenges coupled with feelings of uncertainty. For manufacturers of durable goods like trucks, cars and heavy equipment, however, there are many reasons to view […]

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Megatrends & Spare Parts Management (SPM) Solutions

Spare Parts Management (SPM) Solutions Megatrends are shifts in behavior or attitude that are large, transformative, global and cross-industry in impact.  The megatrends discussed below appear pivotal to shaping parts and service operations for vehicles and equipment.  The digital solutions that automate and improve service-parts management (SPM solutions) will be vital to OEMs, dealers and […]

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Right to Repair (R2R) Drives Parts eCommerce

Premise Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R. R2R expansion lowers the share of maintenance and repair services performed by OEM-franchised dealers […]

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Why a Drop in Ownership Doesn’t Mean a Drop in Usership

Earlier this week we established how technology has historically impacted consumer behavior. Technology is changing businesses’ perception of what’s possible – and it’s making innovation more accessible and readily available to larger audiences than was ever possible in the past. Thanks to that accessibility, the subscription economy is constantly growing, causing the need to purchase […]

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Automotive Customer Expectations and Technology are Driving Change

One day in the not-so-distant future, automotive manufacturers will no longer just sell vehicles, instead selling access to and the outcome those vehicles deliver. In fact, Gen Z, a group raised predominantly by Gen X and older millennials, are the ones truly changing the automotive purchasing landscape; at nearly 67 million strong, Gen Z favors […]

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Subscribe or Lease? Car Subscription Services are Taking Over

Just a few decades ago, if someone had told you that we’d one day be hailing nearby vehicles to come pick us up after dropping a location pin on a tiny computer in our back pockets, you’d look at them like they just said the Beatles weren’t the best band in the world. In fact, […]

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