Building an OEM Recurring Revenue Stream with Customers

Building an OEM Recurring Revenue Stream with Customers Generating a recurring revenue stream with customers is a critical business objective facing Durable Equipment Manufactures. The key: building a forever transaction with every customer you have. This reality is quantified. A study by McKinsey indicated manufacturers achieving a 20% increase in aftermarket revenue and 30% growth in […]

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10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry

10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value.  Durable goods companies that provide high value and complex products face unique challenges. As a software leader in Connected Customer Experience, we […]

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