Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the Pillars of Customer Success’, Syncron’s Chief Customer Officer, David Reiling, provided a detailed perspective on how Syncron’s Customer Success pillars of, (1) delivering on a customer centric mission of value, (2) building and maintaining an expertise based organization, (3) delivering world class […]

When you think of customer support, what comes to mind? Logging a ticket into space? Calling a toll-free number to listen to a curated track of soft jazz and ads? Speaking to a chat bot until you realize this is NOT a real person? The worst part is, you wait. You’re waiting for a resolution […]

Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron Chief Customer Officer, David Reiling, shared his perspective on what are the non-negotiable characteristics of a great Customer Success organization and how Syncron rapidly mobilized to support customers by relearning and listening more intently for what might be a new […]

At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest possible value from their Syncron solutions. These professionals are located around the world, living where our customer live, representing 11 different languages and 4 continents. This week, as part of National Customer Service Week, established by the International Customer Service […]

Syncron’s Customer Success organization has four pillars that guide our actions and how we form and manage relationships with customers. They are the foundation that support how we approach working with our customers and underpin the metrics applied to every implementation, support call and interaction. These foundational principles don’t change over time. They provide a […]