CEO Perspective: Why Syncron’s Future is Bright

We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know Syncron from the inside. If you missed the first post, you can read it here. Q: Starting a new position in the middle of a global pandemic adds an extra layer of complexity to everything. Tell us what your first […]

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Pressure Testing The Four Pillars of Syncron Customer Success, Part 3

Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the Pillars of Customer Success’, Syncron’s Chief Customer Officer, David Reiling, provided a detailed perspective on how Syncron’s Customer Success pillars of, (1) delivering on a customer centric mission of value, (2) building and maintaining an expertise based organization, (3) delivering world class […]

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Flipping the Script on Traditional Customer Support

When you think of customer support, what comes to mind? Logging a ticket into space? Calling a toll-free number to listen to a curated track of soft jazz and ads? Speaking to a chat bot until you realize this is NOT a real person? The worst part is, you wait. You’re waiting for a resolution […]

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Pressure Testing The Four Pillars of Syncron Customer Success, Part 2

Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron Chief Customer Officer, David Reiling, shared his perspective on what are the non-negotiable characteristics of a great Customer Success organization and how Syncron rapidly mobilized to support customers by relearning and listening more intently for what might be a new […]

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Celebrating Value Delivery: Syncron Customer Success Spotlight

At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest possible value from their Syncron solutions. These professionals are located around the world, living where our customer live, representing 11 different languages and 4 continents. This week, as part of National Customer Service Week, established by the International Customer Service […]

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Pressure Testing The Four Pillars of Syncron Customer Success, Part 1

Syncron’s Customer Success organization has four pillars that guide our actions and how we form and manage relationships with customers. They are the foundation that support how we approach working with our customers and underpin the metrics applied to every implementation, support call and interaction. These foundational principles don’t change over time. They provide a […]

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OEM Service Lifecycle Management Automation Impacting Net Promoter Score

OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one of the most widely used methods to identify customer satisfaction and loyalty. It’s a comprehensive measure – covering both the number of promoters and detractors for the service that companies provide. NPS gauges customer satisfaction through qualitative experiences, often related to service […]

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