Over the past few years, it’s become clear that the majority of OEMs realize they will need to leverage emerging technologies to make the next generation of service a reality. The good news here is that many manufacturers are making the necessary investments to make maximized product uptime a reality. The bad news? Customers were […]

It’s no secret that maximizing product uptime is critical to the success of nearly all end-users of long-lasting, durable goods. In fact, in today’s world, if a product goes down, customers simply won’t pay to use it. This realization is causing the business model transformation race to kick up a notch, and original equipment manufacturers […]

This past weekend, Southwest Airlines experienced more cancellations and delays than any other U.S. airline, causing the company to declare a rare state of ‘operational emergency.’ Since Friday, more than 100 flights have been canceled due to maintenance, putting around 40 planes a day out of service – more than double the airline’s usual average. […]

They say there’s a difference between product evolution and disruptive innovation. Where one simply improves, recreates or makes additions to a process, the other completely flips a process on its head. True innovation disruption must create an entirely new market, one that turns non-customers into customers. Take Netflix, for example. Back in the day, Blockbuster […]

What if tomorrow, your optometrist told you that, with laser surgery, your vision would improve drastically? The first thoughts may be, “But, I see fine now with glasses. In fact, if I were to have the surgery, it would be both an investment of my money and a risk to my already satisfactory vision. Is […]

To really grasp the benefits optimized pricing adds to a product uptime-driven model, we have to first recognize the true cost of downtime. Downtime can generally be defined as a period of time when something such as a network, factory, or piece of machinery is not in operation – specifically as a result of some […]

In 2016, just one day of downtime due to a failed piece of equipment caused an industry-leading airline to take a massive, unexpected financial hit. This loss proves that major airlines have a lot at stake when designing and managing critical infrastructure  – something more and more manufacturers are facing in large part to customers’ […]