We recently talked about various approaches to asset maintenance and how condition-based methods can help manufacturers minimize unplanned downtime, extending the life of assets while also controlling costs. Now, let’s […]
Category: Product Uptime
The Future of Aftermarket Service: Powering More Uptime with Connected Products
We’ve been talking a lot recently about using inventory and pricing tactics to navigate the post-pandemic economy. This week we want to shift focus and look at the more futuristic […]
Navigating Digital Disruptions in a World Pricing for Product Uptime
In case you’re just now joining us, the team is here in Budapest for the 7th Annual Manufacturing Pricing Excellence 2019 Conference hosted by Copperberg. We’ve been enjoying two full […]
Maximized Product Uptime Is the Future of Service – and The Future Is Now
Over the past few years, it’s become clear that the majority of OEMs realize they will need to leverage emerging technologies to make the next generation of service a reality. […]
Overhauling Manufacturing Infrastructure to Maximize Product Uptime
It’s no secret that maximizing product uptime is critical to the success of nearly all end-users of long-lasting, durable goods. In fact, in today’s world, if a product goes down, […]
How Optimized After-Sales Service Lays the Groundwork for Maximized Product Uptime
For most heavy equipment, a key measure of effectiveness is reliability. And, for paving equipment specifically, equipment downtime can be downright catastrophic – leading to lost revenue, productivity and more. […]
Game Changers: A Major Disruption Hidden in Plain Sight
They say there’s a difference between product evolution and disruptive innovation. Where one simply improves, recreates or makes additions to a process, the other completely flips a process on its […]
8 Essential Uptime Statistics Manufacturers Should Factor into the Year Ahead
What if tomorrow, your optometrist told you that, with laser surgery, your vision would improve drastically? The first thoughts may be, “But, I see fine now with glasses. In fact, […]
Innovation Is At The Heart Of Technology And After-sales Service
During my fifteen year tenure as CEO at Syncron, I’ve seen the manufacturing industry undergo some amazing changes. But, none have been quite as impactful and wide-reaching as the shift […]
Back By Popular Demand: The 2019 After-sales Service Predictions are Here!
For decades, the balance of power in the customer experience has been shifting. Simple, fast, automated B2C experiences have raised B2B expectations, where the latter desires the ease of the […]