Service leaders face enormous daily challenges from customers, their supply chain, partners and internal stakeholders. To me, balancing these demands in the current environment seems to be a balancing act […]
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Category: Service Lifecycle Management
Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market
Service Lifecycle Management The last 18 months have been challenging for most industries, and the automotive industry has been particularly hard hit. A shortage of semiconductors and supply chain chaos […]
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Understanding Service Lifecycle Management (SLM)
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far […]
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After-sales Service, Orange Glasses and Nuclear Physics: Meet Fritz Neumeyer
Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office. While starting a new position in the middle of a global pandemic may not be […]
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Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
The economic volatility experienced around the world since the onset of the COVID-19 crisis has forced manufacturers to make unprecedented changes to their businesses – from shifting production lines to […]
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Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
The COVID-19 pandemic that’s swept the globe this year has brought much of the world to a grinding halt. For OEMs in particular, this includes both production lines and new […]
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Stay Up-to-Date on Industry News, Trends, How-to Advice and More
Around the world, many of us are facing a new reality – the world as we knew it changed within a matter of weeks. It’s no secret that this has […]
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A Few Key Performance Metrics For Subscription Businesses
A Few Key Performance Metrics For Subscription Businesses If you’re using subscription pricing, the metrics you use as key performance indicators might be different than for a more transactional business […]
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Syncron’s Commitment to Customers During the COVID-19 Outbreak
Update as of 16 April 2020: In many parts of the world, we have now been working remotely for more than one month. As we have stated previously, the health […]
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2019 Year in Review: The Top Trends that Impacted Manufacturing
2020 is set to be a monumental year in many ways – the start of a new decade, a contentious U.S. election season and more. And with 76 percent of […]
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