Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market

Service Lifecycle Management Stabilizes Warranty Management The last 18 months have been challenging for most industries, and the automotive industry has been particularly hard hit. A shortage of semiconductors and supply chain chaos led to several manufacturers halting production, while others scaled back and waited for the proverbial dust to settle. McKinsey reports that the […]

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Service Lifecycle Management 101

Service Lifecycle Management Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far too long. While we collectively recognize the value of post-sale revenue, it has been difficult—and nearly impossible—to align the people, processes, and […]

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A Few Key Performance Metrics For Subscription Businesses

A Few Key Performance Metrics For Subscription Businesses If you’re using subscription pricing, the metrics you use as key performance indicators might be different than for a more transactional business model. While many of the same metrics will be useful, the following may be new to you, and are critical in assessing the health of […]

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Megatrends & Spare Parts Management (SPM) Solutions

Spare Parts Management (SPM) Solutions Megatrends are shifts in behavior or attitude that are large, transformative, global and cross-industry in impact.  The megatrends discussed below appear pivotal to shaping parts and service operations for vehicles and equipment.  The digital solutions that automate and improve service-parts management (SPM solutions) will be vital to OEMs, dealers and […]

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