Service Parts eCommerce: Best practices for OEMs, dealerships and solution developers

Service Parts eCommerce Best practices for OEMs, dealerships and solution developers Parts eCommerce is the fastest growing segment of fixed operations (a.k.a., ‘aftersales’ and ‘aftermarket’) – it’s projected to reach $6.5 billion in revenue – for U.S. car dealers in 2020.  Parts eCommerce is also evolving and innovating rapidly – and faster than in other […]

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2019 in Review and a Look Ahead

Originally featured as an article on David Reiling’s LinkedIn profile.  As CCO at Syncron, my team’s focus in 2019 has been on enabling, supporting, sustaining, growing and – most importantly – delivering value to our customers. Throughout the year, I’ve been fortunate enough to spend time with customers around the globe and, each time, I’m […]

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Right to Repair (R2R) Drives Parts eCommerce

Premise Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair (R2R); OEMs should prepare for the inevitable. Even those skeptical of R2R, will benefit from looking closely at mitigating downsides and capitalizing on opportunities of R2R. R2R expansion lowers the share of maintenance and repair services performed by OEM-franchised dealers […]

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10 Reasons Why Manufacturing Executives are Starting 2020 with Service-Centered Vision

2019 was an eye-opening year for manufacturing. Changes – from economic and political to environmental – have impacted the way the world interacts with its resources and technology, and those changes are reverberating throughout the entire manufacturing industry, completely altering the way manufacturing executives operate. With priorities like sustainability and efficiency at the forefront of […]

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Introducing “How Technology Will Accelerate Manufacturers’ Shift to Servitization”

How Technology Will Accelerate Manufacturers’ Shift to Servitization We have reached a watershed moment for technology. Day by day, innovation and connectivity have crept into our daily lives, irrevocably impacting the way we work, communicate and consume products. Along the way, we have begun to move away from past beliefs that things alone are the […]

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Why a Drop in Ownership Doesn’t Mean a Drop in Usership

Earlier this week we established how technology has historically impacted consumer behavior. Technology is changing businesses’ perception of what’s possible – and it’s making innovation more accessible and readily available to larger audiences than was ever possible in the past. Thanks to that accessibility, the subscription economy is constantly growing, causing the need to purchase […]

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Service Revenue Generation: Monetizing Existing Service

Doing what we have always done to succeed is no longer sufficient, and in order to stay relevant, we must change with the times – which is what Navy SEAL Chad Williams meant when he said “Earn Your Trident Everyday.” To illustrate this change and how to stay relevant, let’s walk through a few examples […]

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