The Future of After-Sales Service: Adopting a Proactive Maintenance Program

We recently talked about various approaches to asset maintenance and how condition-based methods can help manufacturers minimize unplanned downtime, extending the life of assets while also controlling costs. Now, let’s dive back in and talk about practical steps to implementing a condition-based maintenance program to maximize product uptime. Common barriers to success Condition monitoring is […]

The Future of After-Sales Service: Powering More Uptime with Connected Products

We’ve been talking a lot recently about using inventory and pricing tactics to navigate the post-pandemic economy. This week we want to shift focus and look at the more futuristic side of servitization. For OEMs and manufacturers making the move to selling products-as-a-service (PaaS), avoiding unplanned downtime becomes increasingly vital to protecting your bottom line. […]

Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now

The COVID-19 pandemic that’s swept the globe this year has brought much of the world to a grinding halt. For OEMs in particular, this includes both production lines and new product sales. And although some countries are beginning to reopen for business, changes to how industry can be conducted will be felt long-term, in addition […]

2019 Year in Review: The Top Trends that Impacted Manufacturing

2020 is set to be a monumental year in many ways – the start of a new decade, a contentious U.S. election season and more. And with 76 percent of U.S. voters interested in how presidential candidates will support and grow manufacturing, all eyes are on the industry that serves as a pillar for the […]

Thanks for Making History at Innovate2019

Originally featured as an article on Anders Grudén’s LinkedIn profile.  It’s hard to believe how quickly the time passes – it seems like just yesterday I was standing on the stage at Innovate2019, feeling immense gratitude for the opportunity to share my perspective on the revolutionary changes taking place for global manufacturers. I want to […]

2019 in Review and a Look Ahead

Originally featured as an article on David Reiling’s LinkedIn profile.  As CCO at Syncron, my team’s focus in 2019 has been on enabling, supporting, sustaining, growing and – most importantly – delivering value to our customers. Throughout the year, I’ve been fortunate enough to spend time with customers around the globe and, each time, I’m […]

10 Reasons Why Manufacturing Executives are Starting 2020 with Service-Centered Vision

2019 was an eye-opening year for manufacturing. Changes – from economic and political to environmental – have impacted the way the world interacts with its resources and technology, and those changes are reverberating throughout the entire manufacturing industry, completely altering the way manufacturing executives operate. With priorities like sustainability and efficiency at the forefront of […]

Why a Drop in Ownership Doesn’t Mean a Drop in Usership

Earlier this week we established how technology has historically impacted consumer behavior. Technology is changing businesses’ perception of what’s possible – and it’s making innovation more accessible and readily available to larger audiences than was ever possible in the past. Thanks to that accessibility, the subscription economy is constantly growing, causing the need to purchase […]

How DTNA Transformed Its After-Sales Service Operations to Prepare for Servitization

The Syncron team recently gathered in Japan for the Global Manufacturing Executive Seminar 2019 to discuss how the manufacturing industry is undergoing a major business model transformation with nearly 200 Japanese manufacturing execs. And, first on stage is Jay Johnson, General Manager, Aftermarket Supply Chain at Daimler Trucks North America (DTNA), sharing how DTNA transformed […]