How DTNA Transformed Its After-Sales Service Operations to Prepare for Servitization

The Syncron team recently gathered in Japan for the Global Manufacturing Executive Seminar 2019 to discuss how the manufacturing industry is undergoing a major business model transformation with nearly 200 Japanese manufacturing execs. And, first on stage is Jay Johnson, General Manager, Aftermarket Supply Chain at Daimler Trucks North America (DTNA), sharing how DTNA transformed […]

Supporting the Path to Servitization Through Optimized Inventory Management

In case you’re just joining us – we’re here in Amsterdam at the 6th annual Field Service Forum 2019 with 130+ field service professionals, manufacturers and service leaders from around the world, all looking to make the shift toward servitization together. As we network and learn amongst our field service peers, we’re finding new ways to optimize […]

Redefining Service to Succeed in a Servitization-Centered Economy

Welcome to Day Two of Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. Yesterday morning we heard from thought-leaders about the digitization of field service […]

Preparing After-sales Service for Servitization Readiness: Field Service Workshop

We’re here at the Field Service event at the JW Marriott Hotel in Palm Springs with field service professionals, after-sales service innovators and solution providers coming together for the perfect learning and networking environment for organizations looking to advance modern service together. This morning we heard from thought-leaders about the digitization of field service and […]

Manufacturing Madness: Avoiding Servitization Elimination

In the world of manufacturing, competition is intense. Every day, global OEMs play for keeps, doing the best they can to gain an edge on their competition. Business is like a game, but the problem is that unlike most games, the rules are constantly changing, and what it takes to win is always in flux. […]

Is Servitization the Key to Heavy Trucking’s Long-term Success?

The heavy trucking industry is booming and there isn’t a slowdown in sight. The number of in-service Class 8 trucks (U.S.) is expected to hover around 3.76 million between 2019-2023 and reach 4.07 million by 2024-2028. This high level of demand is forcing manufacturers to reshape the way they serve their customers. Now more than […]

The 3 People Primed For Service Transformation in 2019

People are the core of after-sales service organizations, making up the workforce that keeps engines running and processes improving. And, despite a natural resistance to change during the evolution of any business, it’s crucial for everyone in the organization to buy into the value of evolving with the industry. Manufacturing as we know it is […]