As advocates of the after-sales service industry, our goal is to put more time back into our customers’ day by empowering them to execute efficient service experiences. And, as we take our customers on that journey toward a revolutionized service experience, we strive every day to provide the right resources that help them get the most […]
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In the heavy truck industry, orders for new products continue to fluctuate. Orders for Class 8 trucks soared in September, while demand for medium-duty trucks remained stagnant, and analysis from ACT Research indicated that September’s order volume for North American Class 8 trucks increased 62 percent year-over-year. The market is poised to continue to grow […]
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The rise of the sharing economy, a wave of “non-ownership” spurred by services like ride-sharing apps and one-to-one vacation rentals, has been climbing for years – and it certainly has a hold on the millennial generation. Things that used to be considered status symbols, like home ownership and multi-car garages, have gone to the wayside […]
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In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives believed that the manufacturing industry would be impacted by the digital transition during the coming five years. But after the close of 2016, it’s become increasingly clear that digitization is having a huge impact on performance across multiple industries, namely, […]
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Part 2 of Dealer Management Systems Series: In the first part of the series, I discuessed how Software-as-a-Service makes the capabilities and power of dedicated software applications accessible to all businesses, no matter the shape or size. “That’s great! I hear you scream at your monitors as coffee cups smash into your office walls all over the […]
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There is no doubt that a good Dealer Management System or DMS is fundamental to any successful dealer operation. As the business environment evolves, there comes a point when supplementary DMS modules just can’t keep up with the complexity of the business reality. It’s at this point that solutions start to get modified and creative, […]
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