The Impact of Covid on the Supply Chain Although the restaurants and stadiums are starting to fill back up around the globe, many manufacturers are still experiencing the impact of significant supply chain disruption. In 2020, some companies saw huge increases in demand for products as others experienced a sharp drop in sales. While many […]
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Welcome back to our Back to Basics series, where we’re talking about how to achieve ongoing success in the “new normal” by focusing on the basics of after-sales service operations. (If you missed the first two posts, you can read them here: Back to Basics: The Fundamentals of Price Optimization, and Back to Basics: The […]
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As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming more important than ever. In fact, according to a recent Deloitte report, after-sales service continues to be a “consistent revenue source and profit stabilizer” and the manufacturers that place an increased focus on service have “outperformed their peers and exited […]
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We’re in uncharted territory. COVID-19 has flipped our world upside-down, changing everything from how we live and work to the products and services we consume. Among the many impacts of COVID-19, one of the biggest — not to mention one that will linger once the imminent health threat of the pandemic subsides — will be […]
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As the globe navigates the COVID-19 health crisis, it has been incredible to see the willingness of individuals and businesses to help and serve. Large, global manufacturers are producing ventilators and personal protective equipment, while others are feeding the most vulnerable. At Syncron, we believe it is important to do our part to support these […]
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We know this is an unprecedented time of uncertainty in your business, which is why Syncron is committed now more than ever before to empower our customers to deliver exceptional after-sales service experiences. In order to provide specific guidance on how you might respond to the aftermarket effects of the current Coronavirus (Covid-19) outbreak, we […]
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Modern supply chains were built to bridge the gap between original equipment manufacturers (OEMs) and consumers in the most remote locations. And, while this expansion has created unprecedented growth opportunities, it has also led to obstructed supply chain visibility, poor traceability, unstandardized processes and data silos. These challenges are particularly evident for serviceable products that […]
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In the proverbial stadium that is emerging technology, the blockchain wave is catching on, and it’s changing the after-sales service game for the better. The tech itself is constantly evolving — be it developmental or the way it’s governed and regulated – and it’s set to be worth nearly $8B by 2024. And, as expected, […]
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As the world continues to change and evolve, innovative OEM executives are shifting their focus from the product side of their business to after-sales service. In fact, McKinsey and Company recently revealed that upwards of 15 percent of OEMs’ total revenues come from parts and service. So, while organizations’ product-based revenues decline, and margins diminish […]
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What do you get when you cross Marvel’s Green Lantern with Wolverine? A no-nonsense, critical thinking powerhouse: the Green Wolverine. What about Phoenix Force and Wonder Woman? Think: resilient leader with a knack for saving lives in the nick of time, Wonder Phoenix! Now, what do you get when you combine Germany’s heavyweight industrial maker, […]
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