Automation is sweeping the nation. With emerging technologies all around us, and the legitimization of the Internet of Things (officially deemed a phrase by Merriam-Webster this year), the idea of doing anything manually seems almost archaic. But, in reality, intelligent software automation should be measured on a continuum. For years, manual, or “cost-plus,” pricing models […]

If you’re looking for a place to learn more about making customer service even better in an always-connected world, then look no further than the International Service Logistics Association’s Service & Logistics Summit 2017. The event is the only one of its kind: the 9th annual European conference on after-sales service and spare parts this […]

It’s been a great week here at Field Service USA 2017, live blogging and recapping some of the week’s best performance workshops, interactive working groups, and content sessions throughout the event. Yesterday, we heard from Sarah O’Brien of Sears Holding Corporation on leading change and business transformation in field service, Mark Bloom of Salesforce on delivering […]

In case you’re late to the party, we’re here at Field Service USA 2017, live blogging and recapping some of the week’s best performance workshops, interactive working groups, content sessions, and more. Yesterday, we heard from Sarah O’Brien of Sears Holding Corporation on leading change and business transformation in field service, and then from Mark Bloom, […]

The Syncron team is here at Field Service USA 2017 live blogging some of the keynotes, panels, and breakout sessions throughout the event! This morning we heard from Sarah O’Brien of Sears Holding Corporation on leading change and business transformation in field service, and creating a customer-centric organization. Next, we heard from Mark Bloom, Senior Director of […]

The political climate in the U.S. is shifting. With a Donald Trump presidency, this evolving climate brings both challenges and opportunities for manufacturers. With a proposed $1 trillion makeover of the national infrastructure—consisting of new or repaired roads, seaports, airports, sewer systems, schools, electric grids and more—manufacturers must be equipped to meet these new demands. […]

In the first few weeks of the new year, major news stories all over the world have centered around the current changes within the manufacturing economic landscape. With durable goods manufacturers at the forefront of these stories, it’s impossible not to consider the impact these changes will have on the field service industry as a […]

In business, as in life, you’re either improving or declining, growing or shrinking – there is no middle ground. In today’s ultra-competitive durable goods industry, you’re either evolving your business to compete faster and stronger while delivering a superior customer experience or you’re allowing it to stagnate and erode, a formula which is sure to […]

When it comes to defining success, it all comes down to defining your business requirements. Price management projects can be stressful and even risky if you don’t handle them the optimal way. It is important to think through the process carefully and ask the right questions. Take a look at the following questions, and make […]

Now that this year is coming to an end, lets reflect on what influenced the supply chain in 2015 and prepare for 2016. 1. Commodity prices are at record low Commodity prices have fallen in 2015 and global growth has slowed down, specifically from the commodity intensive emerging markets. The supply side of the equation has been a […]