To make servitization a reality, other major tech trends like the Internet of Things (IoT), Artificial Intelligence (AI) and machine learning are serving as some of the supportive pillars of product uptime. And at Field Service USA 2018, hosted by Worldwide Business Research, the Syncron team led our annual workshop focused on these specific trends […]

At the 2018 Field Service USA event, hosted by Worldwide Business Research and attended by industry leaders like FedEx, GE, Ford, Oracle and Salesforce, the Syncron team led its annual workshop focusing on new trends and emerging tech, and their potential impact on field service. This year’s workshop was divided into four discussion topics: Servitization, IoT […]

Are You Investing in Value-Driven Change? Why would you invest in revenue management? Imagine your company is under economic pressure and the panic button is on. You’re surrounded by innovators who believe in you and in value. After all, you were hired because you did a great job somewhere else, and your company needs you […]

Customer expectations continue to increase – companies like Amazon, Uber and Zappos have cultivated an on-demand mindset where customers expect what they want to arrive when they want it – and all for a reasonable price. This attitude is no different when it comes to service. When equipment is down, regardless if it is a […]

It’s no secret that new product sales have been on the decline. The initial cost of product sales is negligible in relation to the business gained through future service, causing manufacturers to invest more in the service side of their business to correct declining product margins and changing customer demands. And now, with the impending […]

Last month, President Trump announced he’s putting tariffs on steel and aluminum imports as part of his “America first” campaign promise to bring jobs back to the US. With a 25% tariff on steel and 10% tariff on aluminum, Trump says this will protect the US from foreign competition, but critics say this could escalate […]

The Amazon Effect: By serving up goods at an almost laughably competitive price difference than most storefronts, along with a delivery time and tracking experience that resembles the perfect blend of Jimmy Johns sandwich delivery and Uber ride share combined, ecommerce is waging war on the consumable goods market, with service parts serving as their one […]

What comes to mind when you hear the term 3D printing? Medical devices? Aftermarket spare parts? Robots taking over the world? Don’t worry – even if Alexa is starting to randomly laugh at her users – future thinking companies are embracing this new technology in truly logical and effective ways. 3D printing has long been […]

Over the past few months, we’ve been sharing incredible insights from industry thought leaders into this year’s trends and topics affecting after-sales service. From a deep dive on usership and the share economy, to a review of the major risks in manufacturing, and a look at the shift in the way we view the workforce, […]