Modernizing Warranty Management Systems: IT Department’s Role in Building a Streamlined Service Lifecycle As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department […]

Automate Warranty Claims Processing Warranty Managers are faced with a dilemma on deciding the level of automation in claim processing. Automated approvals can lead to more efficiencies, but may result in excess […]

In addition to the total number of claims and warranty costs, these five key warranty metrics help warranty managers to drive performance and product quality.  CPU – Warranty Cost Per […]

Depot Repair Management: How It Help Manufacturers Build Customer Relationships Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer’s product requires repair, they […]

Trends in Extended Warranties Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams Strategies For GrowthSM (SFGSM) recently announced survey findings indicating positive signals for the expanding Warranty […]

Best Practices For Increasing Product Registration Rates Manufacturers typically don’t have direct interaction with end customers as they mainly rely on mass media to market and channel partners to sell […]

Customer Warranty Self-Service Portals Manufacturers often face excessively high labor costs associated with processing warranty claims. At issue, there are often numerous touchpoints involved in supporting warranty claims. The burden […]