Komatsu Forest partnered with Syncron to unify spare parts planning and pricing across its global aftermarket operation. By integrating inventory and pricing data, the company gained centralized control of stock levels and margins—cutting costs, improving availability, and unlocking new growth opportunities worldwide.
Komatsu Forest delivers industry‑leading aftermarket service in Sweden but replicating that performance globally was increasingly complex.
Without a more advanced, integrated approach, the model was becoming unsustainable.
Komatsu Forest expanded its long‑standing partnership with Syncron by combining Syncron Parts Planning with Syncron Parts Pricing to create a centralized aftermarket solution.
The integrated platform enables the company to:
“By expanding our use of Syncron and introducing pricing, we could streamline processes and reduce stockholding costs.” — Ralf Pohland, General Manager, Aftermarket Parts and Logistics
With Syncron managing planning and pricing in tandem, Komatsu Forest achieved measurable improvements:
Just three material planners are now able to manage a central warehouse with 37,000 SKUs—supported by Syncron’s forecasts and recommendations.
Syncron gives Komatsu Forest full visibility across markets, parts, and warehouses. Pricing is automatically adjusted based on stock levels and product lifecycle, helping teams respond proactively to changes in demand.
“With the synergy between planning and pricing, we can see where we are overselling, underselling, or mispricing parts in every market.”
Komatsu Forest continues to innovate with Syncron, including a proof of concept for advanced dashboards that provide real‑time, executive‑level insight into aftermarket performance.
“We see Syncron as a true partner. We are working to grow our businesses together and deliver better solutions for our customers.”