Syncron

Customer Support

We're here to support you every step of the way.

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Support: when and where you need it most

With up to 24/7 support across all time zones, Syncron’s global customer support plans are designed to meet the demanding requirements of the world’s leading brands. 

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Global Time Zone Coverage

Support Plans Overview

Regardless of the size and complexity of your service organization, we have the right support plan to fit your needs and help you get the most out of your Syncron software. Compare the details of each support plan below.

Essentials

  • Open 24/5
  • 1 Hour Response Time
  • 1 Hour Begin Action Time
  • 5 Support Users
  • Unlimited # of Cases
  • Continuous Updates with Product Enhancements
  • 1 Upgrade Annually
  • Additional Services Available Upon Request

Professional

  • Open 24/5
  • 1 Hour Response Time
  • 1 Hour Begin Action Time
  • 10 Support Users
  • Issue Resolution Time Available
  • Online Training
  • Advanced Reporting
  • Enhanced Data Transfer / Integration Services
  • Unlimited # of Cases
  • Continuous Updates with Product Enhancements
  • 1 Upgrade Annually
  • Additional Services Available Upon Request

Enterprise

  • Open 24/7
  • 30 min Response Time
  • 30 min Begin Action Time
  • 15 Support Users
  • Issue Resolution Time Available
  • Online Training
  • Advanced Reporting
  • Enhanced Data Transfer / Integration Services
  • Unlimited # of Cases
  • Continuous Updates with Product Enhancements
  • 1 Upgrade Annually
  • Chat Support
  • Monthly Service Review Meetings
  • Dedicated Support Team
  • Business Value Analysis
  • Additional Services Available Upon Request
All Support Plans Include:
Easy to Reach Out

Use our online system, email, or phone.

Support On-boarding

We make sure you get off to the right start.

Assisted Services

We provide time with an Application Specialist for advice and guidance.

User management

We ensure you have the ability to manage your users.

Release Information

We make it easy to understand product enhancements as they are released.

Add-on Support Services

To ensure our customers enjoy the ultimate customer experience, Syncron offers a number of optional services that can be added to any support plan.

Most Requested

Standalone Support Services

  • On-site Classroom Training
  • Dedicated On-site Application Specialist
  • Sandbox / Simulation Environments
  • Data Transfer Services
  • Business Value Analysis (Syncron Inventory™ only)
  • Supervision (Syncron Inventory™ only)
  • Test Assistance
  • Data Validation
Existing Customers
Syncron Support Login

Already a Syncron customer? Login to the Syncron Support Center for assistance:

Access Syncron Support
Questions?

Contact Us

Have a question about our customer support plans or need more details? Please complete the form and a Syncron representative will contact you within one business day.