The holidays are here and it’s time to relax, recharge and reboot. And, what better way to do so than to curl up by the fire with a cup of hot cocoa and a Syncron Orange Paper! As our gift to you, we’re wrapping a bow around our three latest Orange Papers – plus a few extra… just for you!

Take a sneak peek below to see which (if not all!) Orange Papers you’d like to catch up on this holiday season:

2019 After-Sales Service Predictions

The widening gap between customer expectations and after-sales service realities has served as the catalyst for manufacturers to make major changes and, ultimately, the shift toward servitization. This shift, where manufacturers must evolve from selling products to selling the outcome or value that products deliver, is driving manufacturers to change the way they do business – evolving their after-sales service operations from reactive, break-fix models, to ones focused on maximized product uptime.

In this paper, we collected insights from academics, customers and industry leaders to understand how manufacturers can capitalize on this significant business opportunity to improve customer loyalty and financial performance over the course of the next year.

Blockchain: Powering Unprecedented Supply Chain Visibility

As we head into a changing industry focused on servitization and maximized product uptime, supply chain visibility is one of the major keys to balancing both service and cost. It empowers collaboration between suppliers and buyers, while also bringing responsiveness, reliability, and flexibility to supply chain operations, and blockchain technology has the potential to completely disrupt the way global supply chains operate today.

In this paper, learn how manufacturers can leverage blockchain technology to overcome the common challenges with achieving supply chain visibility today.

Maximized Product Uptime: The Emerging Industry Standard

For decades, manufacturers have been focused on repair execution – repairing a product after it has already broken down. However, 98% of today’s customers indicated they want to see maximized product uptime prioritized in their manufacturers’ service agreements, but only 33% of manufacturers offer this today. This is driving manufacturers to shift their focus from repair execution to repair prevention – or maximizing product uptime.

In this paper, learn about customers demanding maximized product uptime, manufacturers understanding they need to deliver it, but not having the infrastructure in place to support it.


While the aforementioned three papers are the latest in our library, here are a few more Orange Papers from 2018 to add to your holiday collection:

State Of Emerging Tech In Field Service 2018-2019 Edition

At the 2018 Field Service USA event, hosted by Worldwide Business Research and attended by industry leaders like FedEx, GE, Ford, Oracle and Salesforce, the Syncron team led its annual workshop focused on the trends and technologies shaping field service today. In this paper, we captured the key insights that arose from discussions among field service and produced an exclusive report around:

  • How servitization is reinventing the manufacturing business model
  • Incorporating IoT & AI into uptime-driven service strategies
  • Market disruptors and trends forcing major change
  • The transition from break-fix service to maximized product uptime

Pricing For Product Uptime: Navigating The Most Disruptive Change In Pricing History

From demographic to economic, political and social changes – everything around us is evolving. As customer expectations continue to increase, subscription-based service models guaranteeing maximized product uptime are becoming the norm. This shift is forcing pricing professionals to change how they’re pricing, evolving to selling subscription-based product uptime service contracts over individual service parts. This paper explores the many ways that uptime is changing the pricing of after-sales service, such as:

  • Pricing for the true cost of downtime
  • Pricing to align with changing consumer expectations
  • Pricing that considers major disruptors like emerging technology, digitization, e-commerce, predictive analytics and more