Unleash Service 4.0 at the 11th Annual Aftermarket Business Platform

Fall is in the air, and in Hamburg, Germany, the autumn season is bringing in more than just cooler temperatures for aftermarket service professionals. This week marks the 11th annual Aftermarket Business Platform, where 180+ participants will gather to hear more than 30 speakers at Europe’s largest service event of the year. “The industrial sector […]

Breaking the Ice: Syncron’s After-sales Excellence Forum in London

It’s no secret the world is changing, and it’s changing fast. There are multiple demographic, economic and social trends pushing manufacturers to transform their after-sales service organizations, and shift from a reactive, break-fix model to maximizing product uptime. Companies that embrace this change will achieve new levels of financial performance, customer loyalty and competitive differentiation. […]

Building a Sustainable After-Sales Service Foundation for the Future

The success of any digital end-to-end operating model for after-sales service lies in the organizations ability to deliver the perfect customer experience: the right product, in the right quantity, at the right price, at the right time. Because of these rising customer expectations, competitiveness depends on performance at every level of the global supply chain. Ultimately, […]

Survey Says: Aftermarket Professionals Ranked Service Level #1, but Inventory Balance is More Important

It’s not a surprise to me! The aftermarket isn’t concerned about inventory reduction. In fact, inventory levels ranked dead last in our most recent survey. Either the opportunity to reduce inventory further is low e.g. the current inventory policies are satisfactory. Or, organisations are worried that any attempt to reduce inventory will impact availability and […]

Survey Says: Aftermarket Professionals Plan to Make Some Changes

During October, Syncron attended the Aftermarket Business Platform.  With speakers from companies like Volvo, Xerox, and LiuGong Machinery, the event attracts hundreds of knowledgeable and respected supply chain professionals. Syncron, like many other solution providers, uses the event as an opportunity to survey these experts about their plans. Our latest survey shows some interesting (and sometimes […]