Fahrzeug-Abonnements: Fünf Dinge, die jeder Automobilhersteller und -händler beachten sollte

Wann haben Sie das letzte Mal eine DVD in einem Geschäft gekauft? Können Sie sich an die Tage erinnern, an denen Sie zwischen einzelnen Fernsehsendungen eine Woche gewartet haben, anstatt zwölf Episoden hintereinander zu schauen? Wahrscheinlich nicht. Grund dafür sind Streaming-Dienste wie Netflix. Der sogenannte „Netflix-Effekt“ hat die Art und Weise, wie Menschen Medien konsumieren, […]

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3 Key Trends to Watch for Automotive Manufacturers

This post was originally featured on Manufacturing.Net Collecting insights from academics, customers and industry leaders, Syncron recently set out to understand how manufacturers can capitalize on the megatrend of servitization, where manufacturers shift from selling a product itself to the outcome or value that the product delivers. After our discussions, it became clear that 2019 […]

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Tales from the World of After-sales: Dealerships, Digitize or Die

„Hello, you’ve reached Bob Jones of [insert major automotive brand] Dealership in [insert my hometown]. Please leave a message. Thanks.“ Now why, in this technologically advanced age, would I still be calling a dealership service manager for modern after-sales service experiences? To explain, let’s go back to the beginning. Antiquated Service Equals Angry Customers The […]

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Going Beyond DMS: Break the Walls Down

The regular readers of this blog series are already enthusiastically planning how to incorporate software as a service applications into their supply chain operations because they know that it makes the capabilities and power of dedicated software applications easily accessible to all businesses. They also know that a SaaS solution packaged with a strong integration engine […]

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Manage the Last Mile of your Distribution Network for Spare Parts

The last mile – linking your business with the end customer through a dealer network – is critical for long-term business success. Many machinery and automotive manufacturers depend on their dealers, and they will have a huge impact on brand loyalty and customer satisfaction. Reports published during the past decade is pointing out that product […]

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